Bill Smith Electronics & Appliances — Local services in Cape Coral

I purchased a dishwasher and range on Black Friday and was told I'd have the items delivered in 2 weeks. I said that was fine as we were not in a super rush for them, but my dishwasher was on it's way out. Two weeks goes by and I don't receive a phone call like I was told. I call the office and speak to Guy (the manager) and was told the delivery date was pushed back another week. I asked why and he said the system didn't give a reason. Someone would call me the following week before delivering. The next weekend comes around and what do you know? NO phone call. My husband called and was told once again that it'd be another week. At this point it's one month with no new appliances and thousands of dollars out of our pocket.

The day comes for delivery and NO call again. This time I call and have to yell at Guy because no one is giving me answers and no one has even called when they said they would!!! It's like the employees at Bill Smith are non-existent. Why do I as a customer have to follow up on this? I even called the 800 number just so I could find out what was going on on my own. Come to find out the dishwasher is in, but the range is not and Guy still doesn't have an answer to why. I literally had to tell him to find out what is going on with my order. Like what kind of manager are you? Your customer service SUCKS.

He finally called the manufacturer and I find out it's on back order. Okay, fine. Why couldn't you find that out on your own in the first place? Then I had to ask for my dishwasher to be delivered (he should have offered, but wanted to deliver at the same time). Heck, delivery should have been free by this point if you ask me. Weeks later my range comes in and Guy is all apologetic, of course. Tells me I'll receive a call the day before delivery with a 3 hour window and then will receive a call the day of 30 min prior to delivery. Guess what? No call the day before. I called at 5:30pm the day before and the girl tells me they were still confirming deliveries. Really? Don't believe you. Then the delivery day comes and no phone call again!!!! The freaking driver calls me and says he's in my driveway! My husband and I both work so we can't just drop everything and go. This whole process has been a joke and a headache. Guy needs a different job because he walks around clueless and has no idea what customer service is or how to be proactive. We wanted to support a local family business and this is what we get. Whoever the owners are need to get rid...

I’ve been a customer at Bill Smith in Cape Coral almost 20 years now. Every TV I’ve purchased since the age of 15 years old has been from Bill Smith. From standard definition to 4K. I’ve always loved their customer service, from the old days when Carmen was there to Guy now, their sales staff has always been the reason I buy from them.

I’m 34 yo now and last year my family and I moved cross-country for work. Upon returning to Florida just last week I noticed my most recent purchased TV, a 60” Samsung 4K, had taken slight damage on trip. It was bubble wrapped and packed well but some of roads under construction on I-10 East caused a slight crack on the bottom. When I plugged it in and checked the picture it had three pixelated lines running down it so I took it into the store to see what we could do. Guy was pleasant and helpful as always and spoke to customer “service” about the issue for me. The tv is still under the extended warranty (which I purchased in addition to the tv) but they’re telling me the 3rd party warranty company won’t fix it. I’ve never asked ANYTHING from Bill Smith except to take my money. The first time I looked to them for help they can’t do anything for me. Their inability to help out a lifelong customer is a poor business decision in my opinion. And to blame the 3rd party extended warranty company as if I hired them myself is insane to me. I am sadly going elsewhere for my digital needs. This antiquated company has gotten their last dollar from...

I have not purchased from Bill Smith, but I'm writing a review because I want to make sure someone in management sees my message. My fiancé and I just bought a new house. We are looking online to purchase appliances. Your Cape Coral store came up in a Google Maps search. Your web site looks nice. You have a good lineup of products. I see you're running a holiday sale right now. I wanted to contact someone at your store and ask how long your sale would be going for. Would we need to stop in tomorrow before the 4th, or would Monday the 5th be OK. I looked for a "contact us" link on your page. There are phone numbers, but no email addresses. No contact forms. You have no presence on Twitter or Facebook. The ONLY way someone can contact you is to either stop in the store or call. I honestly HATE making phone calls, as a lot of people do. I say this with all sincerity: it's time to join the 21st Century. If a customer like me can't contact you online with a simple question, he's going to go somewhere else. Email. Text. Twitter. Facebook. Something. I don't know why every business doesn't have ALL of that. I do, and I'm a one-man operation. I also want to know that if I have problems in the future, I can contact you via email instead of having to sit on the phone. So, just my two cents. I hope this helps. (Oh, and I'll happily remove this review once someone from management responds. I don't want to negatively impact...