Outdoor Supply Hardware — Local services in Capitola

Well I guess after a year the customer service is still Horrible. At least I’m not constantly harrassed by the elderly fellow, askibg me to hold my messenger bag .i use while on my motorcycle. but this time after shopping for about 10-15 min i heard the new elderly floor help asking someone if they needed help ‘c when they answered no , i proceeded to ask the man if I could receive some assistance. And was discouraged when he answered well it’ll have to be a few minutes as I’m currently helping someone else which I thought was odd since 30 seconds ago I just heard you from 10 ft away asking someone else if they needed help. So I took that and went back to the area where I was needing a knife to be unlocked. I waited about 10-12 minutes overhearing him exhaust just about every shopper in the store and on his way back towards the tegesters he noticed I was still there over in the area I requsteded help in . Ass he obviously forgot I requested help. Which is an honest mistake but when that mistake was on the heels of an odd or discouraging interaction requesting help that turns the experience into a negative one. An experience that could have been remedied with being treated the same as any other shopper. I guess he failed to notice I had already dropped off about $150 worth of cargartt clothing at the register so I could continue shopping this too would prevent the unintended interaction of any hired help even considering that I would be trying to steal anything. It seems like the manners and customer service that people would expect from shopping at a store charging way above prices I would find online is not worth the extra charges. ESP when you’re not paying for customer service anymore but really extra security drsssed as an attendant of the store, only they either didn’t revive any or failed to remember their training on treating people...

My family and I love this store. Great selection and we try to shop more local (or at least geographic specific chains). We ran into a negative experience today with an employee named Tia committed to a store policy that I’d like to see revised. The store requires ID to pay via credit card. I can get behind that, especially since my wife’s wallet was recently stolen and she was the victim of a credit card fraud transaction. However, this meant that my wife had no ID to make payment while she waits for DMV to send card. It didn’t matter that my wife shared her phone number which populated her account with name to match credit card. It didn’t matter that my wife showed pictures, Online accounts, or copies of her DL and Passport on her phone. The employee still carried out this policy and it my not seem like a big deal but there were underlying factors that led to this being a big setback. The solutions my wife had seamed logical (especially when she recited her cell phone number to populate her account before being asked for ID), but it didn’t match...

We were very excited to see this store reopened under a different name and frequent it often. Service has always been good if not great until today. We went in to purchase something specific and there was not a sales person to be seen. So we carefully helped ourselves in opening a box to see the contents. And then suddenly an older gentleman appeared out of no where with a very crabby tone and demeanor. He was not helpful at all but rather rude and treated us like thieves. We are two elderly females so also felt dismissed by him. When I called to talk to the manager a young man answered saying they had all gone home ( 3:30 pm): so the young man offered an assisted manager to speak with. After asking him a few questions it was clear it was the individual that treated us so badly so I declined the request to talk to him. I will call the corporate office to express my concern as Capitola...