Baskin-Robbins — Restaurant in Capitola

I ordered an ice cream cake 2 weeks ago to pick up today (Sat. May 17th) for my Daughter’s birthday party. The only girl working there had no idea we had 5 other orders ready, but had no idea I had even ordered a cake until I showed her my order confirmation, which she said wasn't for today, but for May 17th (which is today). She said she would make it but it would take around 2 hours, which wasn't possible as we had to be at the party we had planned. So we had to pick from what they had ready at the store. My daughter picked a cake that costed slightly more than what we had ordered, though it wasn't nearly as nice as what we paid for. Adter calling her manager, she refused to match the price of what we had ordered, or even give us the slightest discount for their obvious error, which left me no choice but to pay the difference for the cake we were forced to buy instead, and she was pretty rude to us on top of that. I will not be going back to Baskin Robbins again, and though I was bummed to hear that they are closing down most of their locations, it isn't hard to see why their business is failing. They don't deserve to operate with the way they treat their customers. Now I think they are getting what they deserve by slowly going out of business....

My family and I have loved Baskin-Robins for years. I grew up with BnR as my favorite ice cream store without a problem, so I thought I could take my kids to the local BnR and continue the tradition. Yesterday, when I was taking my youngest on a father/son date, we went to get a cone. The two Mexican female attendants were having lite conversation and a good ole time talking and serving a Mexican customer. Once that customer left, your BnR attendants wouldn't even acknowledge that my son and I were standing there to order. Note: My son and I are not Hispanic. You can take it however you want but this is not the first prejudice we've encountered from HISPANIC/MEXICAN employees when we go to our local venues. Thank you for the memories. It once was good. But after that treatment, I told her we would take our order else where, and we did. And you know what the attendant who didn't take mine and my son's order said? "Have a nice day." No apology, no professional courtesy....

So i can see how other people like this place the ice cream is very good but there is one staff member i would like to point out i think his name was erin or eric and he was talking about how bad my social skills are and that i have never ordered a banana split because thats what i got and he wasent very nice to me and i have trouble hearing people with the mask so he made me feel stupid just because i couldent hear him i also struggle from ordering or like talking to people and he said i have bad social skills i am 11 years old and i dint feel very...