Big 5 Sporting Goods — Local services in Capitola

I was looking for a inexpensive pair of shoes. I wear orthotics in all my shoes. I was trying on several pairs of shoes. I have to remove the insoles and use my orthotics. One of the employees working in the shoe department wasn't happy about me removing the insoles. He made a comment about it. I apologized to him about removing the insoles. He got nasty with me. He has a chip on his shoulder. He shouldn't be working in the shoe department or around people. I didn't care about his appearance, but he did. I don't want him to help...

This location is understaffed and overstuffed, however, the two employees that helped us were very helpful and efficient. My dad and I needed a weight bench and called to make sure it was in stock. Once we were helped, the employee even hoisted it into the truck for us! I just felt horrible that they didn't have a moment to catch their breath. I get it that the internet is hitting these stores hard, but make up your mind: staff it adequately or close it down. Again, the employees that were working were...

I like the store, but when there are 4 staff members hanging out up front and the entire fish section needs pricing… and has needed it for years, you definitely have more to do than just hang out. They will give the price when you bring items to the counter. Price your stuff or you can hire me to tag it. 😂 then I will buy more . The shorter female with black hair that works there (manager?) will give the evil eye the entire time you are shopping like she hates you for...