Bourbon Cowgirl — Local services in Carlisle

If I could give Sherri at Bourbon Cowgirl a 10⭐️ I ABSOLUTELY would! I shop at individually owned businesses, because I have a small business myself. There was a small glitch in my recent order,I had already purchased a couple of shirts and a hat for my daughter previously and great quality! So I shopped again for some friends. She called me personally to let me know about the very minor glitch,a different color in stitching of a hat. I have never had that happen before. Usually just an email saying sorry we are out of stock.They are moving and it's hard to keep up with inventory and moving! I know first hand. I got my hats today and I LOVE them, she even wrote a note with a small gift for each of my friends. I will be a loyal customer to Bourbon Cowgirl from now on! Give them a try!! You will not be...

Placed an order for the first time from this company for an upcoming trip! I received my order very quickly! The shirt was just as described online and was even cuter in person. I ordered this for my daughter to wear to the NFR. I decided she needed it more fitted for her outfit she will be wearing, so I reached out with and email to see what I needed to do to exchange it. I was concerned about receiving it in time for our trip. Once again the response was very quick and even better I was sent a return label and a also an email that a shipment is being prepared with my new shirt. She reassured me I would have the new one before we leave. Extremely satisfied all around with this adorable boutique! I will definitely be ordering...

I ordered boots 2 weeks ago for an event I was attending this weekend 8/15 and 8/16 that I was traveling for and I needed the boots by Thursday, 8/14. Lane warehouse sent the wrong size that I recieved on 8/9. I contacted Bourbon Cowgirl with my issue, she promptly reached out to Lane and they said they would be sending the correct pair. I was never provided with shipping information for tracking on the new pair. I’m expected to pay return shipping on the pair that was wrong and is not my fault. As well as I did not recieve the boots in time for the event they were ordered for. The correct size should have been overnighted not at my expense as well as the return shipping. I’m very unsatisfied with the customer service I recieved...