Royer's Flowers & Gifts — Local services in Carlisle

I was wanting to order online for delivery from this store. I went through the ordering process and thought my ending fee was going to be $35 plus tax. They were running a 20% off deal site wide which appeared to bring my total to $35. I had a $10 gift card that I wanted to use as well. When I got to the final screen a service and handling charge was added. The service charge was almost half the cost of the flowers at $15. I wrote to the service email asking for clarification and help because my gift card was not applied and I felt that this service charge was way to high and was presented in a very shady way. The email agent replied back to me and chose not to answer all my questions but just decided to tell me that they hid the explanation of the service charge somewhere on their website. I feel that this charge is only being added right before you place your order is quite shady. I also feel that the help I got from the email help line was poor. I wanted to know if I came to the store if I would have to pay this charge. I also wanted to know if they could add my gift card on to this purchase. I feel they should add this service charge up front and they should be honest about their prices from the ordering page. They know they are trying to rope people into a lower price and hoping they do not see this charge before placing the order on the last page. I am hoping to get further clarification and answers to my other questions by writing this review of...

Wanted something with some shock and awe for birthday flowers this year. I looked at a lot of the local florists pages and just couldn’t find that certain whatever I was looking for. When I was browsing through your pictures I found exactly what I wanted. It was a huge vase of red roses with greens and sunflowers. It was beautiful and just what I wanted. I called and asked if I could change the red roses to multi colored roses and they said no problem. When it was delivered it really was shock and awe! The arrangement surpassed all that I wanted and was much praised by those who saw it. The pictures do not do it justice. The color and the size of the roses couple with the sunflowers blooms made this really bright and cheering. The flowers lasted almost three weeks. Thank you so much Royer’s for making not only a gorgeous bouquet of flowers but a great memory for a birthday. A big thanks also to the delivery driver who didn’t want the flowers to set in the heat but who came back to deliver...

I wish there was a 6-star review option for going above and beyond in both quality and service. I am originally from central PA but live in Brussels Belgium and wanted flowers for my sisters birthday. I normally use Royers online however this time I called the shop directly because I wanted to request that they walk it over to Momma Spriggs restaurant where I had already arranged curbside takeout dinner for my sister and her husband. (The meals were not a surprise but the flowers were.) The Royers team was so friendly and accommodating. Furthermore, the arrangement could not have been any more gorgeous. I asked for fun and colourful and they delivered both in a breathtakingly beautiful arrangement. My sister was so happy....