Melrose Family Fashions — Local services in Carlsbad

I am new to the town and decided to do some shopping. I entered the store to spend money, not one employee acknowledged me or tried to offer help. What happened to customer service? When someone enters the establishment take the the time to pause and greet people. I have worked customers service and a simple hello goes A long way. If you do not want to be bothered with the public and only want to gossip with your co workers stay home and call them on the phone. If your choice of employment is customer service smile it goes a long way and ask the person if they need any help. No job is perfect but your attitude about the job makes it a little easier. You have lost a customer that loves to shop. The only reason this place is in business is because they have limited shopping available. They also have limited options to choose from for customers service. Etiquette classes definitely would be...

I was in there 20 minutes buying clothes for my daughter and not once did anyone even speak to me. Not a “hello, welcome can we help you”? When we got to the register a young lady mumbled something along the line of she didn’t know how to work the register and went and got someone else. I guess you take basic customer service for granted until you see service this bad. We walked down to Ross and the first thing they was “Hello welcome to Ross”. And a lady helped my daughter find what she was looking for. Please spare me the generic respond because you know you have horrible service, I’ve read your other reviews. Curious how much it cost them to have a 3.8 rating considering everyone is giving them 1 star. First and last time going to the...

Good prices but the customer service sucks. No one greeted.. we found a pair of shoes for my daughter but I put them back on the shelf and walked out because I stood at the counter for almost 5 minutes while the workers just gossiped and ignored me. I...