Verizon — Local services in Carlsbad

I don't know were to begin so I will start with the people who work here are fantastic especially Kristy she is there assistant manager, she made a very upsetting and stressful situation into a very positive and happy one, a situation that could of been easily resolved if the manager in Shakopee, MN had done his job which is to not only sell you a phone but to educate customer about there purchase which Are not cheap, we wanted to get IPhones after having Androids for many years and it a totally different operating system which I would think a manager would explain this to someone like me but he didn't so after about two weeks we found out that the only way to update the software is through a Wi-Fi signal well we do not have Wi-Fi in the truck oh yeah my husband is a truck driver so we travel throughout 48 ststes so we would have to use unsecured Wi-Fi to do this and that is unacceptable to us we always had the option with our Androids, so we wanted to return them and due to the fact that we were doing this only a 1/2 a day past the 14 days they give you for returns they basically said we can't help you and I was also told that all new phones operate like the IPhone with doing updates which was a bald face lie! So I called customer care support first girl I spoke to hung up on me then I called back and got Destiny on the phone she actually cared about my situation and did her best to help she sent me to this store near us which we were now in Carlsbad, New Mexico and this is were everything got better, I walked in was greeted immediately I started to explain what was going on to Kristy she told me that customer care should not of sent me here since they are a retail store not Corporate however she would do her best to help me and help me she did she went above and beyond to make me happy, after several phone calls to customer care and one to the store in Minnesota( by the way the manager Justin never called back when I was there) epic failure of customer service and management skills at that store maybe they should send them to this store to be trained to actually take care of their customers. She finally got a customer care representative to help me and agreed to returning my phones back to Minnesota and taking the devices off my billing, Kristy printed an over night shipping label for me and would not allow me to pay for it now that's just outstanding customer service and pretty much unheard of nowadays. So we ended up reactivating our old phones and I left, but the story does not end here after I returned to the truck and told my husband of my amazing experience he said we wanted new phones either way so why not get them here since you already now that you will be well taken care of so I returned to the store asked for Kristy and she explained to me what my options were for some other phones so I ended up getting two new LG phones which so far we are very happy with. Thank you Kristy for everything you did for me for us I would of been in a world of BS if not for you also thank you to the guy who sat next to you sorry I didn't get your name but you were very nice and helpful as well and your trainee, I feel like not only did I receive over the top customer services but possibly made a friend I will keep in touch,,,, Thanks...

I recently had the pleasure of being assisted by Robbie at Verizon, and I must say, the experience was nothing short of exceptional. From the moment I walked in, Robbie greeted me with a warm smile and an eagerness to help that immediately put me at ease.

Robbie’s knowledge and expertise in the field were evident as he patiently walked me through various options, ensuring I understood the benefits and features of each product. What set Robbie apart was his genuine kindness and willingness to go the extra mile. He didn’t just see me as another customer to rush through; he took the time to understand my needs, making recommendations that were perfectly tailored to me.

It’s rare to encounter someone as dedicated and passionate about providing outstanding customer service as Robbie. His professionalism, combined with his personable approach, made my visit to Verizon both enjoyable and productive. Robbie is a true asset to the Verizon team, embodying the highest standards of customer service excellence.

I left the store not just with a great product, but with the confidence that I had made the right choice, thanks to Robbie’s guidance. I would highly recommend him to anyone visiting Verizon. Robbie, thank you for making my experience so memorable. Your help was invaluable, and your kindness greatly...

Been here multiple times since November, got charged 3 months of service for phones they could not provide. Threatened to turn me into collections. Then apologized and here I am a month later, nothing has been resolved, 2 broken phones I spent 480.00 on insurance for that never got replaced. 1200.00 in phones charges and my balance was zero dollars the day I walked in to attempt to repair my phones. This is my business account I spent datuk easily 4800.00 on. They took the phones threw them in a bag behind desk for 2 weeks and never told anyone about them. This place is a joke. How and why would anyone treat a business this way. If you own a business you best think twice on how you are going to do business if this happens to you. Time wasted so fast 14 hours on 4 separate costs over 4.5 months trying to b resolve it. You think i have heard anything from them. Absolutely zero. I warn you now and would never recommend doing business with a corporation that does not answer a phone for a...