Batteries Plus — Local services in Carmel

My experience here wasn't the best. This was my second time using this chain. My first was at another location, which had been great.

I came after work on a Friday, as this was back in March 2020 right as Covid panic was taking off. I wanted to get my Iphone battery replaced because there was so much uncertainty, and my phone always dying wasn't reassuring.

Anyhow, I dropped my phone off with the young guy who was working the counter, & he said it would take about an hour. With time to kill, I drive over to the CVS across the street to shop & stock up on essentials (they still had toilet paper!) and get gas. Near the hour mark, I headed back over. Except when I arrived the door was locked. I thought that was odd because they were supposed to be open. I was worried that they had forgotten & closed without giving me back my phone..

The lights were still on, so I went back to my car and waited. It took at least 15+ minutes (I timed it) until finally someone walked back over & unlocked the door. I figured maybe he had been using the restroom, but then again, I saw someone else in the back room, & also I heard someone cussing. Normally I wouldn't care, it was just a bit jarring to hear it in a workplace.

Anyhow, at this point, it was awkward & I was just waiting for the guy to go get my Iphone so I could check out. The experience was just not pleasant. Also, the battery only lasted about 6 months, if that. I don't blame the chain for that, but it just wasn't a great product. I ended up getting an OEM battery at the Apple Store around October 2020. That also lasted around 6 months so I traded up after that.

I had a great experience at the other location with my car keyfob battery, so I'm not discounting their chain, but I probably would refrain from going to this location again if the same person is working there.

Edit: I did go here again twice for car key fob changes. Both times were pleasant and quick. I’ve therefore changed my rating to 4 stars from 2. I believe the initial encounter must have been...

i would give a 10 if the company answered the phone...i went to Carmel BB+ e due to needing a cable cord for portable top of the line Dell which I did not trust at another locale. Marissa, no longer manager, picked up my laptop & knew I needed a Dell cable to portal but sold me a knock off Amazon unit ...thus causing the internal port hole to extrude come out & ruin computer foreverstorer..BB+ broke internal portal piece to a $2800 DellInspiron...price increased & lost most data told data NOT ever avail by Melissa & the owner refused to file a claim to replace. Owner has insurance & said I caused problem: nope! He has insurance & refused to replace; It's very tragic as all photos gone & my daughters partner & fmr fiance tragically died just prior & every memory every photo gone...BB+ said nothing could be retrieved... black screen..gone forever due to negligence & wrong choice for power cord deliberately to make a sale... When owner not replace, i felt devastated. I had been a loyal client & trusted Marissa but she chose to hurt me & perhaps trick her owner; who knows? The owner said someone stole lights at another store & not in mood to pay! I did not take time to write Atty General; I was grieving loss & my daugter suddenly single w/3 small children; all photos gone,,,all data...years of work lost Dell XPS laptop...gone but cheating a customer by selling wrong power cord negligent & cruel. I do buy batteries & trust new employees. However this loss w/an atty would be more money from...

Sr. phone repair tech didn’t follow company processes and now we must buy a new phone, regional manager didn’t do anything to take responsibility

While taking our son’s iPhone in for a battery replacement, the sr. phone tech did too many failed password attempts and locked out the phone. Sadly, the technician never asked us for the password until after he had locked the device out; all while we were standing in front of him. Because of this, he did not complete the policy of testing devices before doing repairs. When we got the device back, it said we had to wait another 45 minutes before it would become available for unlock attempts. When the timer ran out the phone said we needed to connect this to iTunes. While never having issues before, the phone would no longer connect to iTunes, but would charge. After the store looked at the device, and tested replacing the port, they decided the phone is unrecoverable. We brought in a working phone, that only needed a new battery; we used it earlier that morning. The regional manager said it was our fault his sr. tech locked out the device and did not ask us for the password until after it was locked out. What sr. tech handles this many devices and doesn’t ask for the unlock password first? We were offered a refund on the battery and told, by the Regional Manager, it is my fault his sr. technician locked out our phone and now we must buy a brand-new phone after starting with one that did work. Don’t take your technology repairs to...