Blue Sky Outfitter — Local services in Cartersville

On 6/24/23, we attempted to enter the store with our family, as we have done countless times before. With two young boys comfortably seated in a stroller, we approached the double door entrance. To our dismay, only one door was unlocked, posing a significant problem since the double stroller we were using was too wide to fit through a single door. Despite our predicament, the employee stood idly by, a mere spectator to our struggle. Desperate for a solution, we took it upon ourselves to unlock the second door, hoping for a resolution. However, the difficulty of the situation became increasingly apparent, leading us to make the difficult decision to abandon our shopping plans.

What happened next was nothing short of shocking. Before we could even fully exit the premises, the employee present callously pulled the door shut, locking it right before our eyes. The complete lack of consideration displayed during this interaction left us deeply disheartened and disappointed. It is important to note that we have been loyal customers of this establishment, spending thousands of dollars here over the years. We were coming in today, bringing two new families with us to shop. With the needs that the other two families had, as well as the needs of my own family, the store would have easily earned $800-$1,000 from us that day. Regrettably, after this distressing encounter, we have resolved to give our business to another establishment. One that actually wants patrons to come in and shop with them.

This incident highlights a pressing need for comprehensive customer service training for the employees of this establishment. Such training should emphasize empathy, problem-solving, and the willingness to assist customers, particularly when they face obstacles that impede their access to the store. A disregard for customers' needs is detrimental to any business, especially when loyal patrons like ourselves are left feeling neglected and unvalued. We sincerely hope that necessary measures will be taken to address these deficiencies and create a more customer-oriented environment...

Subject: Unpleasant Experience at Your Store

Dear Manager

I hope this message finds you well. I wanted to bring to your attention an incident that occurred during my recent visit to your store on Sunday, 2/4. My wife and I came in to shop for new jackets, and unfortunately, we had a rather unpleasant experience that I believe requires your attention.

While we were shopping, my wife needed to use the restroom, and she approached a young man who worked at the store to request access. To our surprise, he refused her request outright, which left us both feeling uncomfortable and inconvenienced. We believe that providing access to a restroom should be a basic courtesy extended to customers, and the refusal was unexpected and disappointing.

We have been loyal customers of your store for some time, and this incident left us with a negative impression. We value the quality of your products and the overall shopping experience, but this experience has made us reconsider our future visits.

We hope that you can investigate this matter and ensure that such incidents do not occur in the future. Your attention to this issue would greatly help in retaining our trust and patronage.

Thank you for your time and consideration. We look forward to your response and hope for a resolution that can restore our confidence in your...

Tried to go in here today with my family. We have two young boys who were in a stroller. The store has a double door entrance but only one door was unlocked. This would be fine normally, but, the stroller was too wide to fit through a single door. The employees watched us struggle and we even tried to unlock the second door to see if we could get inside. After finding it to be unnecessarily difficult, we decided to walk away. Before we could even get fully out of the door the employee there was pulling the door shut and locking it right in front of us. We found the entire interaction to be so incredibly unprofessional. We wanted to go shop for our sons, instead, the employees made NO effort in allowing us to get into the store. Mind you, this was on a Saturday...