Piedmont Cartersville Medical Center — Local services in Cartersville

My A/C was leaking water all over the floor. To the point of my bed having to be moved. A nurse did call maintenance as soon as i was put in this room for somebody to come check it. Considering my mother is 78 & a fall would be extremely bad for her & all the rest of my visitors.The request was obviously denied. The a/c would ABSOLUTELY NOT go above 67 degrees. My family that spent the 1st night had to sleep with blankets & coats with their hood pulled over their heads to try & stay warm. Nurse after nurse during the night tried to adjust this extremely cold room to no avail. The next morning the same nurse who called the 1st time said it's time for me to call a name higher on the list because the floor had paper towels all over it soak up all of the water. The joke all night was we put women with menopause in this room. I still can't find the humor in the joke! On Wednesday morning i asked nurse Dawson to help me to the bathroom. She did and closed the door for privacy and NEVER RETURNED. Even after i had pulled the cord twice in a bathroom with no speaker's. I managed to get myself up and to the sink. By this time my machine was beeping about my vitals. Still no one came. I walked out of the bathroom with my walker & stood by the big chair that was holding my room door open. I thought maybe they aren't around to see the monitors so i know they hear this constant beeping. I guess not! I got myself around to the other side of the bed got the nurse button & a PCT came to put me back in bed. This whole ordeal took 17 minutes. When i saw this particular nurse i looked at the time on my phone as it was not the 1st time she had done this. So let's move on to my wonderful late Thursday morning with 1 RN who worked her butt off might i add! There were just to many things going on for her to keep up. They had some type of emergency that delayed my pain medicine by a hour and 15 minutes. They might seem small, but not to a person who has just had back surgery. My right hand had swollen from the IV. This nurse graciously changed it for me got me back in bed. She forgot to give me back my oxygen, call button, and pain medicine button which was hanging on top of the machine that does vitals. The hospital phone was on the dresser in which i could not reach. I laid there as i couldn't get up by myself for over 35 minutes. Finally i stretched to get my cellphone off the food tray & called the actual hospital switchboard asked could they find a nurse on the 3rd floor to come to my room. I was transfered to the nurses station & a PCT arrived immediately. I can't brag enough on EVERY SINGLE PCT that assisted me. They are the REAL MVP's!!!! The bathroom speaker situation need IMMEDIATE ATTENTION! If a patient gets in distress and pulls the cord, but the nurses can only talk to the patient from the speaker on the call button on the bed what is that patient to do? I hope they took their cellphone to the bathroom so they can call 911! 1 of the main reasons i was left standing on my very weak legs for 17 minutes is that both times i pulled the cord they would call to the call button in my bed. When i didn't answer because i couldn't answer it was chalked up to patient must have rolled over on the call button. I couldn't even roll, twist, or bend. If a restroom call button is pushed the staff should have a way to know this patient is calling for help in the bathroom not from their bedside. My PT was phenomenal in his care of me! He takes his job very seriously and can make a unsure and fragile person feel like there's nothing you can't do. He along with my PCT get 100's across the board. Another thing i noticed was all of the RN's and PCT on 1st shift vs the 7pm-7am shift. Dawson is a force of her own. She would not tell Dr. Cha i spiked a temp that night. The PCT told her she needed to tell him. In fact got 3 more when i got home of 101.8. She acted as if she just wanted me gone! Cha said i could leave after physical therapy. I never got therapy Thursday Dawson said i could go as the PT was in the room to start therapy. I was...

Ok so I just want to start by saying even though now in 2018 the owner/CEO is not the same person it was 20 some odd years ago when my first BAD experience with "Cartersville Medical Center" hospital acually occurred but I'm starting my very lengthy review with that to prove just how long this hospital has had MAJOR ISSUES in hopes the new CEO gets a chance to read my review and if he means to become the CEO and pour ungodly amounts of money into our local Emergency Department to IMPROVE on the local citizen's experiences as well as their care and well being when it comes their HEALTH.... So in 1997 my mother came to this hospital 3 or 4 different times just for them to do test after test scan after scan to no avail any of the times she came with the complaint of her lower back hurting to the point of her being in tears and unable to walk on her own for them to tell her at the end of each and every visit she had "arthritis" and "she was too young to have any major problems" and sent her home with pain meds and anti-inflammatory meds. First off telling my mother she was too young to have major problems and her being 33 yrs old. is NOT ok with me when there are infants born EVERY DAY with AIDS & CANCER small children dying EVERY DAY with incurable DISEASES & ILLNESSES. Secondly after all those visits of them WASTING her time and money to tell her its arthritis and send her home after all the TESTS & SCANS they done on her, for my Granny (my mom's mom) to take her 1 ONE TIME to the Canton, Ga Hospital or Northside of Cherokee Hospital and them run the same tests and scans and have the ability, knowledge, passion for their job and their patients to tell 8 yr. old self and my family my mother at the young age of 33 yrs old had PANCREATIC/LIVER CANCER.... Not even 9 months to a yr later she died.... Now that, that is said lets flash forward to 2018 where now they have added onto the E.R and still adding and building onto the hpspital for it to become like the big hospitals on Atl. I've stayed my past night in this hospital with my father. In this stay I have noticed the Nurse's are rude and mouthy, they now lock ALL doors that lead outside to the parking lots are locked at a certain time except for the entrace to the E.R, the food thats served to the patients is apparently out of date/rotten meat (they served my dad's dinner and the meat served that afternoon smelled horribly, so much so his nurse commented on the smell said she thought it may be rotten and she removed the tray from the room and brought a different one back in), they no longer have coffee stations for the family of the patients the only one we found was in the cafeteria but guess what they close and lock those doors too at a certain time as well, and the only reason my father was basically kept over night was for observation and the fact the doctor's do not make rounds after a specific time so he had to wait till the next morning for the doctor to return (I'm sure at whatever time that overly paid, very rude, and lack of concern for the well being of any of their patients doctor decided to waltz into the hospital that morning) just to look over the results of his tests/scans and take every but of maybe 5 minutes to diagnose my father. When my father came in they said it was a small stroke to change their mind 30 mins later to IDK lets keep you over night and run some more tests. 3-4 yrs before this instance I had my ankle slammed between a metal box rolling assembly line and a cement pole and went to this same E.R they did x-ray and told me it was NOT broke but also in that same sentence DENIED me the ability to see me x-ray. They also sent my husband home with an extreme absest on his right jaw that swelled down his neck to the point of he could not open his mouth and they sent him home (absests can root to ur brain and kill u as well as shut off ur throat/airways once it gets so big) with NO antibiotics and ONLY Ibuprofen for his pain. His absest was to the point of where it was already stopping him from eating and started affecting his...

In the past few months I have been hospitalized at CMC a total of 8 admissions, I believe it is now. I am absolutely sickened that I somehow just now accidentally deleted an extremely detailed review, that I posted for CMC a few weeks back! Administration did post a nice response back to me, so at least I am comforted by the fact that my review and satisfaction with this facility was previously acknowledged. Hopefully, all of the staff individually praised before and had listed by name were already given their kudos. I listed so many nurses and techs by name that it probably would've been easier just to say the following - I RECEIVED SUPERLATIVE CARE FROM EVERY SINGLE STAFF MEMBER ENCOUNTERED IN EVERY SINGLE DEPT, from the ER, Rapid Admit (Dawn, RN and I have about become close friends at this point,a simply amazingly beautiful person!), 2nd and 3rd floor, all nursing units, all RNs, PCTS, Housekeeping, Dietary,(lady who brought my trays especially kind & thoughtful, helping with limited selections permitted me, assisting with my tray/table,etc) Nutrition, Registration, Radiology, Lab, all Hospitalists (except for ONE Physician, who I am filing seperate concern directly to Administration as it's not fair to discuss that here & affect overall ratings of the other 99.9% amazing staff) all Physicians & specialty referrals, any & all depts. I worked in healthcare for 30+ years, never have I (personally nor professionally) witnessed such an amazing overall culture as exhibited here!Especially, as it pertains to patient rights, privacy, comfort & HIPAA! Truly compassionate staff! Everytime I presented through the ER, violently ill. Every time treatment was promptly rendered. Nurses began working on me immediately. Physician saw me asap. Meds for my comfort were administered very fast! All tests were ordered, conducted, and test results returned just as quick as humanly possible. I've worked in many ERs, from small to Level 1 and 2 trauma centers. I have never witnessed such a quick t.a.t as this ER. I am so very sorry that I lost that previous review where I listed so many individual people. Please praise and commend all of your staff members. They are all so deserving! So very many high quality, competent, compassionate people! Many of the nursing personnel there are probably some of the best in the industry nationwide! I noticed Terri, RN had several Daisy award pins, certainly very well-deserved! Both her and Mary, charge RN were very caring and obviously extremely highly skilled, top level nursing at it's finest! Forrest, you have no idea probably that a very simple gesture on your part of bringing an NPO patient first permitted ice chips, a quarter of a popsicle instead, would be such a huge thing to me! Very thoughtful! Thanks so much to all the staff I listed in that previous review. I hope so much, perhaps we got lucky and someone there printed a copy. I also submitted commendations for many of you! For this latest stay, my gratitude to April, Stacey, Lyto, Julie, Lauren, Suzanne, Laticia, Aurelius, Emily, Ronald, Kayla, and Hannah. Sharon, Jarrod and Jamie were all so very prompt and considerate, esp in regards to my requests and concerns. I must add that Jamie has got to be THE Sweetest Angel of a Nurse I have ever encountered! All staff are all excellent at their individual job tasks and positions! PLEASE please, every one else out there who have received as wonderful care as I have, give your fair and honest review. We all know that only writing negative reviews only brings down a facility's overall score and CMC so richly deserves more fair scoring than what we see recorded. No patient should have any reservations of being transported or treated at this very fine hospital! Let's all take the time to help escalate their score. Again, they all work so hard in there and deserve it! For me to now have been treated this wonderful, on such the consistent basis for this many admissions, it's just absolutely Phenomenal! God Bless all of you for being such a blessing to not only myself, but to my...