City Escape Spa — Local services in Casselberry

Based on the recommendation of a friend, and 5 star reviews from several other friends of mine, I booked an appointment at city Escape.

I didn’t like that I had to give a credit card to book the appointment (to be charged if I canceled within 24 hours), but I did understand, because people are flaky and the business shouldn’t suffer just because someone decides not to show up for a scheduled appointment.

Then I was told that I would need to wear a mask due to COVID. I am not a mask wearer, but was willing to abide by their policy because again so many people I knew said they got great service there.

Where things went South for me was a few hours before my appointment I got a text message explaining additional Covid procedures. “Due to Covid-19 and for the safety of our staff and other clients we are requiring all clients to bring and wear mask for your appointment. Only items allowed to be brought inside is your phone; no purses, bags, or backpacks. We thank you and look forward to seeing you today.”

We are almost 2 years into this “pandemic“ and I found the procedures to be ridiculous, but if I canceled I would be charged for the appointment.

I gathered my keys my phone, and iPad because I was planning all along to complete some important training while I was getting my pedicure, and a bottle of water. Upon arrival I was told I couldn’t bring in my bottle of water. Honestly this is ridiculous. They don’t know what peoples’ medical conditions are and why they might need to have a bottle of water with them. You’re taking your staffs’s health concerns into account with your policies well can’t I take my own health into account with a bottle of water?

I was annoyed at this point and probably rude, but the reason I’m giving five stars is because the person who came to the door to greet me said “if you don’t like our policies you can cancel your appointment.” I mentioned being charged for the appointment and she said they would not charge me. I respect each businesses right to have policies that they feel are right for their business. And I appreciate the fact that they owned not properly advising me of all the policies prior to me booking the appointment. While I don’t intend to go back, I think anyone who is OK with their policies should certainly give them a try because in my book they did handle the...

I think everyone should get a Footlogix Pedicure. If you’re anything like me you’ve probably been to the nail salon where they have you sit your feet in the water sometimes col sometimes too hot. They will use a cheese grater that’s not good for your feet and you’ll find yourself needing to go back for that same pedicure too soon cause your feet have callus or the polish has chipped. Just know when you come to City Escape that won’t be the case. The salon is very clean. I was greeted by the owner Evee when I arrived. She gave me a tour of the salon and showed me where everything was and what the rooms were used for. When I got into the lobby area she offered me a beverage and she had me complete an intake form. What I appreciate about the form is it asked about issues that you may have when it comes to your feet so the technician can have a better understanding on how to personalize your service. Evee was very friendly and I was greeted by Ash and Shawn. There were two chairs for the pedicure station. The ambiance as you’re getting your pedicure has relaxing music and good conversation. The Footlogix products used were so great on my feet. I had callus on my feet’s since it’s been a while since my last pedicure. Evee was not judgmental about the condition of my feet and I appreciate that. I would give my experience and the service a 10/10. I’m already planning to bring my mom to the salon for a pedicure. If you are looking for personalized service look no further. I also want to mention Evee was very responsive to my text when I had questions before booking the...

I moved to the area from Rhode Island one year ago. I've always had issues with iffy salons and in recent years, would always leave my appointments with cuts, uneven nails, and I started developing "greenies." I started looking for a salon almost immediately after moving, and I did end up finding a place. However, once again, I got a greenie! That's when I decided to give my nails a break, and start doing research. I came across City Escape Spa on TikTok. I then scrolled video after video on Evee's page. Evee talks about nail fungus (greenies), proper disinfection of tools, following protocol and how a nail salon should maintain proper standards. My husband made me an appointment for my first visit a few months ago, and Evee is the ONLY tech that I will let touch my nails. She's super kind, funny, and knows what she's talking about. I've never left her spa unhappy. She speaks honestly and clearly about her standards and client rules. Everything is outlined perfectly on her website. If you know how to read and you have the understanding that this is how she wants her business run, you should have ZERO issues. I love going to Evee. No, she is not everyone's cup of tea, but maybe it's because she's a piping hot cup of coffee! I would recommend BEFORE MAKING AN APPOINTMENT....check out her videos on TikTok, read her website, and do a trial appointment and then decide. I don't regret my...