Rosy Nails — Local services in Casselberry

WOW I AM SHOCKED. When I arrived they were very polite and accommodating, it wasn't until I complained about $15 extra for rhinestones that they flipped their lid. I questioned the price immediately and the shop lady could give me ZERO explanation so rather than argue with the woman who did so well with my kids I decided to go to the source...I called to speak to a manager which they lied and said left, then i get handed to another shop person who was so rude and unprofessional and told me they had no manager after I was just handed to the "manager" that supposedly left .....then refused to give me any contact info for the owners. Little do they know I am not one to mess with and have already filed a complaint with the BBB. I speant $140 at this shop and I promise you I will be filing complaint after complaint as will my family who is from this area until they are exposed as the very rude, unprofessional, lying individuals they acted as today! Do not nickle and dime your customers and expect to not be questioned on your policies! Be honest and upfront with your customers from the very start and this business will thrive! Very disappointed with the overall outcome. I am from out of town too im just stunned, I was so ready to write an amazing review...this makes me so sad.

UPDATE I have changed this review to a 3 star soley based on the experience above. Having contacted the BBB I later recieved a voicemail from the "non existent manager" apologizing for the misunderstanding and providing the price breakdown that was apparently too difficult to give. I hope no one ever has to deal with what i dealt with and i will say the work done to my toes...

Rosy nails was a great experience for my sister and I! We both have received different variety of services and love getting pedicures here. We are trying out new salons in Central Florida so we are comparing our experiences among them all. Melissa is the best nail tech and Sandy does an excellent pedicure. Sandy takes time to take care of your feet and calluses. My feet have never felt better after her pedicures. Now that is the good about Rosy Nails! The criticism we have to give would be only due to a particular experience we had with a male nail tech. We had acrylics nails installed and I chose a polish that was old (I didn’t know) and he still used it on my nails after commenting about it. The nails were applied slightly crooked and my sisters nails completely snapped off because they were filed down so thin. My nails were not filed as thin by this same technician. My sister asked for coffin nails and she received straight square nails and was charged for extra length when her nails were the same length as mine (short). I also asked for my nails to be almond and they were shaped very round. I would also say to ensure you have plenty of time blocked off when you go with others to get service as it does tend to take a long time. Overall experience at Rosy...

I called ahead to make an appointment for a gel pedicure and gel full-set with tips. I was running super late but when I got there they took me right away!😊 I really like that the place is very clean and looks sanitary. They set up the pedicure chair for me (w/ a new liner in the foot tub😉)! Sooo many gel colors to choose from (I wanted to try them all!!)and the girl said they have alot more to still put out. While one of the ladies started on my deluxe pedicure w/ massage and essential oils another girl sat besides me with her portable drill & UV light to start on my nails. They had great conversation and neither one of their tasks were interrupted by the other. Almost like they we nsync with each other, they both finished at the same time. Originally I was just going to get a french white tip but ended up going with what the nail tech suggested and I'm really happy with how pretty they came out! They didn't take very long but it definitely wasn't a rushed job either! I guess because of great conversation the time went by faster than expected. At the end of the day- I'm really happy with the way I was treated and the services I received! I definitely found my new...