Firehouse Subs Casselberry — Restaurant in Casselberry

Let me start by saying I used to work for Firehouse Subs (not this location) for almost a year back while I was in school, and this was easily the worst Firehouse I've ever been to. No "WELCOME TO FIREHOUSE!" or much of any communication from the employees at all. I just wanted a quick bite before an appointment next door and it was honestly a waste of $10. I ordered a small Turkey Bacon Ranch, with a medium combo. They didn't take my rewards and I had to manually enter the receipt into the app. They didn't hand me my drink cup or even gesture for me to take it myself. The employee appeared to be completely dead inside. Don't get me wrong, working food service can depress even the happiest people but there wasn't even the slightest attempt to fake it and these are probably just kids trying to make ends meet themselves so I can't imagine just how terrible the management must be here. A complete lack of leadership. When I finally received my sub I had said for here but they packaged it to go. I opened it immediately and sat down to start eating. I don't think anyone ever even trained these employees. The meat is supposed to be carefully tilted and drained after being removed from the steamers as to prevent the bread from getting soaked in the seamer water. Clearly no one taught them that because every single review states the subs are soggy and I can attest to that statement. A fresh hot sub should NOT be soggy seconds after being made. To top off thee poor experience, there wasn't even any bacon on my Turkey Bacon Ranch... I didn't even bother to tell them because by that point I knew it would fall on deaf ears and it wouldn't have made the sub any better anyway. This whole location should just be gutted. New owners, new management, and a whole new atmosphere, there's no other way to save this place. If an owner or some corporate entity actually reads this review, take this advice: bring in some personnel from a highly rated location and revamp the entire space. Retrain all the employees, from the top down, management included, and put some actual life back in this building. It's no wonder there also seems to be an inability to keep staff, no one wants to work somewhere that the employees look like they're already dead... If you're a customer and you've read this far: pick a different location, I promise the food has more...

We've always had good firehouse experiences and this was not it. The quality has definitely gone down over the years and this store is becoming one of the worst. Stopped in for a quick lunch before shopping so ordered 3 half sandwiches, a drink and 2 bags of chips so we wouldn't have food left in the car in the hot sun. The 2 teenagers working seemed to have no clue what was going on or how to work at a job. Literally no management to supervise them. If the 1 was a supervisor I'd be really surprised but maybe not with how badly run this location is. 3 different signs up hiring different positions. There's me , my husband and my daughter. They give us our 3 sandwiches on 1 tray. Like why would we share a tray. My husband asked for more trays and was given 1. I used a napkin as a plate. Another disappointment was the size portions. My husband's meatball sandwich had 2 meatballs and literally no marinara except what was barely hanging for dear life on the meatballs. The girl seemed confused about us wanting more sauce saying the meatballs just come with a little sauce on top. That was never an issue before so I'm guessing you guys are charging more and giving less. For the money we paid I'd expect a little more especially being out of things or things clearly gone bad. Yet they charged us and served us these items. The extra pickles did not make up for the lack of food and awful experience. The place was dirty and empty but these girls are listening to music and hanging out instead of working. We'll definitely not be back to this firehouse and honestly probably not any others if they are all going in the...

I will never return to this location again I came in tonight never had a problem with my sandwichs but tonight I felt rushed and there was plastic wrappings in my lettuce the people working here tonight were clueless and didn't even know what they were doing I have been coming here for almost a year because of the good customer service I have received from one person I don't know her name I think she is a manager but she wasn't here today or tonight extremely upset with the customer service and the experience but I will return when I see the manager she keeps me coming back because her subs r never rushed and always made perfect I hope the owner sees this and knows she has a special person that treats not only her customers with love but her food as well I should have made a review earlier but I think tonight broke the ice I won't be coming back at night only during the day when I know the owner and the dark blonde girl is there they have beautiful customer service, I hope I get a response back because this was extremely unacceptable I would like to add to my post as I come every once and a while the same girl that was here that I usually come and see was here but she sounded very sick which makes me never to want to come back if I'm getting food from someone that is sick can potentially get me sick and that's not ok with me I like the 2 ladies that run the business but I don't want to be eating from someone that's sick I have a family at home and don't want to pass around any sickness thanks won't be coming...