The Original Mattress Factory — Local services in Casselberry

CUSTOMER FOR LIFE!!!! I have a king and a queen mattress, along with box springs, purchased from The Original Mattress Factory. When I purchased the mattresses, the queen about ten years ago and the king about eight years ago, it was a pleasant experience. The staff was very helpful and not pushy The product is well-built, priced fairly, and comes with a 10-year warranty. I didn't know about the warranty until I called them about six months ago to ask them what could be causing my king mattress to sag, and ultimately cause both my wife and my backs to hurt from sleeping on it. Stan, came out to my house, measured the depth of the sagging, and determined that they could correct the excessive sagging at their store. He also determined that the box springs were defective and said they would give me new ones, also under warranty. Two days later, they picked up my mattress, replaced the box springs. Two days after that my repaired mattress was brought back to my house and all was well. About a week ago I called Stan to inform him that the mattress was sagging again and that the corrections they had made only lasted for a few months. Stan came back out to my house, verified the defect, and about three hours later called me to inform me that they were replacing the mattress, with a BRAND NEW ONE, under the factory warranty, FOR FREE!!!! WOW!!! I received my new mattress today, and the difference is amazing. This company truly stands behind their product and I will highly recommend them to anyone I get a chance to. Thank you Stan, and the rest of the wonderful people at The Original Mattress Factory. YOU HAVE EARNED A...

Their mattresses (spring system) are of a very cheap quality. The company has a great sales pitch based on local assembly and an older type of spring system, me and my wife felt for it. Now, the same spring system they charge a premium for, is specifically excluded from their mattress warranty! And no returns or refunds are accepted at all. You wonder why .. Last year We purchased two twin orthopedic mattresses for a king frame, one side softer and one side firmer. Within 3 months, both mattresses started to sag and lose back support. We've been flipping them over ever since, but it got only worse. When I spoke with Scott, the store manager he told me that all their products use the same base spring system (not covered by warranty) and that my only solution is to exchange for another mattress and pay their 25% fee. When I objected he hung up on me. Terrible company that doesn't stand behind their cheaply made products.. In a world of full warranties, free returns, no question asked refunds and try me free for 30 days, this company stands out as a dinosaur and a borderline fraud. Pick your mattress from a more respectable brand that uses quality components and stands by their product with a policy of refunds and...

We were in market for a mattress, I talked my wife into going to the original mattress factory store due to reviews. Desperate for good sleep we did not do enough research, and looking around ended up buying. We fell for their explanation of how it’s made and being double sided, salesman sold us on how long mattress would last. A month after buying we realized we made a mistake!!! Went back to the store and salesman advise us that mattress springs needed to be broken in!! Don't fall for that mattress was way to hard Initially and we fell into there sale speech. Now a year 1/2 later we are stuck with a $2500.00 mattress that we actually lose sleep on!!! Was too hard for my wife, but it was my choice to pursue the purchase. The middle of the bed is way to firm while the sides we sleep in are sink and dented in. We often wake up with body and sore back. I am actually writing this review so no one else hopefully falls into this expensive trap. Take my advise please do research...