Pediatrics at the Meadows — Local services in Castle Rock

I have been at this practice for over 3 years. Wellness check ups and sick visits have always gone wonderfully, the doctors have always been amazing attentive and kind. However something happened rather serious that has changed my opinion on this practice. My daughter (6) was playing at a playground she jumped from one thing to the next and collided with another kid mid jump when she came down her head hit first and landed onto a concrete pillar. She was bleeding and swollen and obviously very upset (for being a tough kid this was scary to see). I decided she needed to be looked at because of the hard hit to her head. I went directly to her pediatricians office thinking they’d help. The receptionist was ridiculously rude and treated me like I was a problem because “they don’t take walk ins”. I’m explaining that she’s hurt, she hit her head badly and I just want to know she’s okay basically begging to see a doctor. Not once did she even look at my daughter. Not once did she ask if she was okay, or suggest to give her ice, a sticker, a toy box toy, nothing to calm her down. Not once did they ask if she lost consciousness or felt dizzy or had changes to vision. She’s standing there crying and I said this happened 30ish minutes ago. She’s not okay. I was told at first there were no appointments available for the day so she couldn’t be seen. Then she checked, there was one for about 2hrs later. I wasn’t given a sorry, or a suggestion to go to urgent care. My daughter was shown no care. At. all. We were treated as a problem. We left we went to urgent care. Urgent care asked what took so long for me to get in. I told them I first went to her peds office but was told I needed an appointment. Urgent care asked the name of the peds office and said they were shocked and horrified that they didn’t have a doctor at least look at her when we’re talking about a HEAD INJURY.

Urgent care found a hematoma behind her ear and said this was common with skull fractures and worried she could have bleeding around her skull - thankfully she did not but these were the possibilities we were faced with.

Ironically she had her 6yr old check up 2 days later. I told the receptionist what had happened and she just said “well I wasn’t here I’m sorry”.

Then a nurse who took my daughter back to the room over heard me mention the incident asked about what happened. As I’m explaining she cut me off and said “I’m so sorry that happened” opened the door and left. Didn’t want to hear much about it or say anything more to take responsibility for the carelessness of the office.

THEN I hear them discussing it with the doctor who is about to see my daughter. I assume the doctor will then bring it up (something like I herd you had a less then professional indecent with our office and I’m very sorry I’m happy to see she’s okay we take our patience’s health and safety very serious here and should’ve done more.) this happened not even a full 2 days before.. NOTHING was said.

Even tho they sat there and gossiped about me being upset over how things were handled. Imagine if we were sent away, and I didn’t as urgent care said “have my own brain” and went home with my daughter, imagine part of her skull was floating around fractured and we did nothing to help that swelling or bleeding because her peds office treated us like we were a problem and didn’t advise us to be seen. Urgent care said they were “SHOCKED AND HORRIFIED” we were sent away from a peds office because we didn’t have an appointment when we came in for a HEAD INJURY.

My 6 yr old said “maybe she wasn’t taught how to show care. Maybe she needs more love too” talking about the receptionist that coldly sent us away. You could learn a lot from the kids you’re working with. I pray you never send someone away that needs real medical attention and I’m so thankful my daughter’s case wasn’t as bad as it could’ve been.

Day to day care here is great but bedside manner proves lacking and common sense from the receptionist minimal at best when it comes down to situations that...

My family and I moved here in March from California and I immediately asked on a Mom's local Facebook group which Ped they liked. Everyone loved Dr. Milobsky and Pediatrics at the Meadows. At the end of April my daughter got really sick and I had taken her in to their Saturday hours in the office and the on call Doctor thought it was just the flu. By Sunday we took her to the ER where she was diagnosed with Type 1 Diabetes. On Monday the hospital wanted to discharge us when she had a fever for about a week and said it had to do with T1D and her oxygen was slipping to low 70s/60s. Everything felt wrong. At a loss of what to do or where to turn, I put a call into the office for Dr. Milobsky, who I had not met. He called me back promptly and wanted to know what was going on. I told him all the details. He reassured my husband and I that just as we suspected her fever had nothing to do with diabetes and her low oxygen would have nothing to do with our recent move as it was now the beginning of May. He said he would talk to the doctors and nudge them in the right direction. I felt such a relief. It was not in my head, there was something else going on. Within two hours he was in our hospital room, my 2 year old asleep resting in the hospital crib, offering his support. I shed tears of heartache and gratitude that after putting a full days work in the office he came to the hospital, just for my baby girl. 1000 miles from home and I felt so supported in this awful time. The following night my daughter got a bad rash all over her stomach. I sent Doctor Milobsky a picture of it and he called me within 10 minutes, 11:00 at night to discuss my daughter. And every other concern and worry that has come since, and there have been many, he has quickly responded to help and offer his sound and wise advice. He makes me feel heard, validated, and goes over many options with me for all three of my children. He has awesome "bedside manners", and makes me feel confident in what and how we decide to treat my children. With seven children of his own, he gets kids. Every time my husband and I leave his office we say, "Man, I love that guy. He is totally someone we would hang out with!" I often call or enter his office with a weighted heart from sick kids and a diabetic daughter and I always leave feeling so much better. I feel eternally grateful and indebted to this stellar man. So blessed to have been lead to this office.

Also, Robin, a nurse in the office is the cutest and sweetest thing! She is darling with my kids and we cannot wait to see her!

Please, look no further. Go to this office. It is awesome. And it has a fish tank which is a win with my kids.

Lastly, to this long review, Doctor Milobsky performed a killer...

Unfortunately, I do not recommend this provider. My step-daughter, Chandler, has been seen by Milobsky since she was a baby. Her mother is the only one who takes her to appointments because of our parenting schedule but we always will call the office to discuss issues or concerns when we see the chart. We had seen that Chandler was prescribed a sedative for apparent "daily migraines". We asked Chandler about these, she told us she only has these "migraines" at her mother's home and that she gets them after being on the computer. Keep in mind, Chandler is very behind in school, and this sedative that was prescribed and her mother was trying to give her, would cause her to be more lethargic which does not help with school. Also, Chandler had no idea what a migraine even was. We called the office ten times and left messages begging for them to call us back and clarify our stance, to tell them she never has even complained of a headache at our house, let alone a migraine, and to not prescribe something that would affect her schooling and learning abilities. Her mom wanted to give her these meds daily and then told us we were in contempt because we wouldn't give our kid meds a doctor ordered, even though they were ordered with false information. We bought her blue light glasses, and magically, her migraines at her mom's house stopped and she hasn't had even a headache sense.

My issue with this doctor is that he took the word of one parent and ran with it but failed to pick up the phone and call the patient's father back, who she is with 50% of the time, to get the full medical history and all information. We live an hour away from the doctor and are unable to attend the appointments in person, which of course has been an issue with misinformation being reported to medical professionals, but when we call to clarify or gather information... no one bothers to call. The doctor was so quick to push meds instead of discussing lifestyle changes for the patient, like...blue light glasses sense apparently these were caused by screen time.

I understand that doctor's can't necessarily navigate nor should they have to navigate bad situations when one parent lies about medical issues and the other parent is trying to clarify things. But they need to at least take the time to call back, to be cognizant of situations that involve Munchausen by proxy and to just do the decent thing and involve the other parent if the other parent has tried ten times to just...