Polo Ralph Lauren Factory Store — Local services in Castle Rock

I am a customer who made a purchase at least 2-3 times a month. However I am not planning to shop it here anymore. The only reason is the attitude of an employee named Brandon (He usually standing next to Purple label section). Yesterday when I grabbed one of the coat from the Purple label, he looked me and said that it won't fit guys like you. I thought I heard wrong, so I smiled back at him. Second approach was made when I grabbed one of the bike (Sporty) looking jacket from the Purple label section. It fitted me but he came and stand right next to me and said can you zip it? I looked him, and he told me that the length of the jacket is short on me. What's funny was that he won't say anything to other tall & chubby customers, but he only kept irritates me (I do not want to believe he is a racist, but he acted like one). Please do not hire an employee who is judging other's by colors or body types. It is so disgusting that this thing could happen at some local outlet malls...

I visited the store on October 4th, 2023, and had a disappointing experience. Despite the store being empty and me walking past the male staff member many times while looking for an item, I didn't receive any assistance during my visit. What was particularly frustrating was that, upon the arrival of another customer, the same male staff member promptly offered him help the moment he came into the same area I was in. It was baffling to see such a stark contrast in service - I sincerely hope this had nothing to do with race though it seems to corroborate some other bad reviews. Only after he offered help to the other customer did I realize he was a staff member. However, I must mention that the male cashier and the female staff at the dressing room were good.

I hope the management really looks into the multiple accounts of poor customer service coming from seemingly the same male...

Update: sales associate Courtney(sales associate ID 401388) who racially profiles people has had no action taken against her even after contacting the corporate polo office asking to speak to the district manager so these racist interactions stop happening. It’s clear that this company and its workers are systemically racist and don’t care to take any action against its workers upholding racist views against people. Clear to see from all the other reviews that have been left.

Blonde woman racially profiles people and refuses service to non white people assuming they are either reselling clothes or don’t have money to buy clothes. Seeing previous reviews seems like this store has a problem with racist workers. Absolutely vile interaction. Contacting corporate...