Rally House Outlets at Castle Rock — Local services in Castle Rock

Shopping in this store and found a hoodie I liked. The medium was labeled at $40 but a bigger size at $75 so I took it up to the front to ask about a price match. The cashier went back to check with the manager and while she did another employee came up to me and said that the manager would price match it that he had no doubt and promised me that he would. Well low and behold the manager didnt agree to the price match (for valid reasoning) but the fact that the employee came out of his way and promised the price match left a very bad taste in my mouth....

Ordered an item in store 2 weeks before Christmas, with a promised delivery within a week. 2 days before Christmas, no word. Walked into the store and the cashier went above and beyond to figure out what happened. The receipt did not have the order number so she had to do a lot of research. A glitch in their system caused my item to sit in limbo. I opted for a refund. The cashier(Mary) was extremely professional and handled my issue as well as other customers. 1 star for Rally ordering process, 5 stars for Mary...

The regional manager made the difference in what would have been a poor review, to a very good review. A shirt we bought did not hold up well after one washing and the store manager refused to exchange it. Summer, the regional manager, was very pleasant to work with, and has excellent communication. We were able to exchange the shirt and make this situation "right". We will continue...