Outlets at Castle Rock — Local services in Castle Rock

I just love to go to the Outlets. There are so many great places to shop with wonderful prices that make it a plus. Most shops are ones we all know and are known for their quality. From time to time their will be a new "Mom and Pop" place, but you can tell they are good quality. They also have several places to eat but if the ones at the Outlet location don't make you salivate, there are plenty within a short drive. There is tons of parking with no lack of handicap parking. I can't think of one store that isn't handicap accessible. During the holidays most establishments offer deep discounts. In the past on Thanksgiving night they open in the evening and stay open all night to kick off helping Santa. Yes the lines to get into a few of the stores are V E R Y long, but it's still fun because everyone's happy and talking to one another so the time passes quickly. I'm not sure how it's going to work this season, but I know we will be informed in plenty of time to rest up. Another feature I love about their location is that it's an outdoor mall. So to rest our overwhelmed minds from so many items to pick from, we are afforded a break while we enjoy such spectacular views of this part of Colorado. There are many places to sit to rest our feet so we don't tire and can't visit all the shops we planned on visiting. Restrooms are everywhere, clean, and with hot water for nice clean hands, that's a huge plus for me. If you haven't already gone to the Outlets at Castle Rock make 2020 the year to start. Thanks for...

This was a good place to spend some time. Our venture to Castle Rock Outlets was stressful. We tried 3 different restaurants in and around the Outlet shopping mall area, finally found one that was actually operating. Mod Pizza was understaffed and therefore only accepting online or phone orders. Brothers BBQ inside King Soopers is permanently closed. Finally, Potbelly Sandwich Shop was operating and we were able to use the drive thru.

Parking at the outlets was very cramped. Shopping experience was good, prices for a lot of the stores was very reasonable. There were a lot of people and in a COVID-19 world, it inherently stresses you out. I found that about 40% percent of people had/ were wearing masks. I used a restroom while there, 1 out of 4 soap dispensers was operational and 1 of 2 towel dispensers was operating.

We came to the outlets specifically for 1 store, but walked the whole Outlet mall area. The one store we came for managed to be the only one (that we saw) that was temporarily closed. Google said it was open, so that in and of itself was exceptionally frustrating.

Not sure of this has anything to do with the outlets itself but was also frustrating, our T-Mobile cell service was "Full bars" yet neither one of our phones could load anything. It made searching for food restaurant menus and other...

I am writing to report an unresolved account issue and extremely unprofessional behavior from your customer service representative, Jenny.

On Sunday, my husband was informed that his account was in good standing but that he needed to provide a formal ID, as a government-authorized My Colorado ID would not be accepted. However, when he visited again today, he was told his account could not be used—without any explanation.

To clarify the situation, I called customer service on his behalf. Jenny’s attitude was unacceptable. When I asked for details, she told me to “solve it myself” or “call IT.” She also stated, “This is a private company. We have the right to close anyone’s account. You can go wherever you want.” When I tried to continue the conversation, she abruptly said “okay, bye-bye” and hung up on me.

I fully understand that a company has the right to make its own decisions. However, we also have the right to receive a reasonable explanation. Is that too much to ask? If someone cannot fulfill the basic responsibilities of a customer service role—providing information respectfully and professionally—perhaps they should reconsider whether this is the right job for them. The phone call made 01:06 pm 08/19/2025

I look forward to your...