O'Reilly Auto Parts — Local services in Cave City

I had some unexpected car trouble on the freeway while heading to visit family, so I searched for the nearest auto parts store and found this O'Reilly’s location—and I’m so glad I did! The customer service here was absolutely outstanding.

They had a scan tool available to check the "check engine" codes, provided a printout, and had everything that was needed in stock. Thanks to their help, we were able to make the repairs and get back on the road safely and quickly.

A special shoutout to the cashier who assisted—he was incredibly friendly, knowledgeable, and hands-down gave the best customer service ever received at an auto parts store....

The service staff has always been friendly. However, I felt I had to remove 3 stars from a potentially perfect score due to the following:

I could buy 5 quarts of motor oil elsewhere for what they charge for their store brand,

I once got a free engine diagnostic from them, but was told I couldn't have it printed, despite their website advertising that I could, and...

I once purchased parts online from them for pickup, and some of the parts received were incorrect.

Despite all of this, they haven't driven me away from their business, most especially because they are located less than a mile...

Great location! Good stock need more employees that cater to actually work there and not leave the one person up front to help a line of ppl that always has questions and needs assistance.for instance going out side to a customers vehicle but can't because the other person sits in the back! Also I got a rotor and brakes badly needed to be changed at least the brakes but because i was given the wrong rotor I wasn't able to change it that day and it was a difference in price...