Advance Auto Parts — Local services in Cayce

My 2 star rating is only for how helpfull the employee at the location ( actual 5 star for the employee's customer service).Being I'm not very good at 'smart phones' and computers this ended up being a blessing in disguise. I needed a 24f battery for my minivan. It was barely starting and I stopped by your Gaston, sc store. A employee connected a tester to battery, said it was definitely the battery with no reserve registering at all. I looked at the gold battery (diehard) for 169.99 and seems like that was a little high. Your employee said to check online for additional deals and coupons. I even received a coupon for 25% off a single item (up to a maximum of $50 in savings). I was grateful for getting the price down to $127.49!! I wasn't able to get it to take coupon off. So, I took it back to your store and your employee helped me with this issue. After several attempts with my code and several additional codes it was apparent this doesn't work for batteries. Being low on money I called my brother and he said let him shop around for a few. He found me a 750 cca interstate 24f with a 3yr free replacement warranty at Costco for $89.99 , same as the Diehard Gold(minus their 15 core charge that I turned in at purchase). It's their everyday charge. My brother shown me on his phone were i can get any part i need for my 5 vehicals ordered from Walmart for average savings of 15-50%and delivered to my house for free. This includes name brand parts, also cheaper imported parts for non critical areas were it doesn't really matter ( non drive train and safety areas of concern). The hours i wasted trying my best on your website for the coupon adjusted amount I would have paid was still ridiculously high. Thank God my brother took time to show me the light. I will always shop around now, I had enough savings to pay for a membership, get some towels, fill up with gas, bring home diner, and $45 in pocket. Compared to the amount I would have paid for same battery with a different sticker at my local Advance. I will only step into one of your stores if i need a hose, and to specifically check for pieces under 1ft. They have always been given...

We were headed back to Greenville from a birthday party in Orangeburg with our 2 young children when our battery light came on while we were on 26. We stopped at the closest auto parts store we could find with the thought that our alternator was giving out. My husband interacted with Gil and another gentleman in the store (he didn’t remember his name). Gil tested our alternator and turns out we were right. Gil offered for us to use the parking lot to change it out and was a tremendous help when it came to borrowing tools. We were 2 hours away from home on a Sunday and it was raining but Gil and the other gentleman were calling shops to see if anyone would be able to fix our car that day. No one was available given it was a Sunday so my husband had to change it in the parking lot in the rain. They went above and beyond to help get us back on the road! We pulled up around 5:15pm and were back on the road by 7:30pm. Despite the stressful situation Gil and his coworkers made it a little better for us. They genuinely seemed to care and were all around a great help! 10/10 recommend and I don’t know what these guys are making but I can tell you it’s not enough. You don’t come across many people like...

i asked an employee if i could use a tire pressure gauge to check my cars tire pressure right outside the store he rudely said “no you have to buy it.” so I bought the item and when i was done with it i went to return it and get my money back because i no longer needed the tool. I walked in to the same employee and asked to return it him and the employee next to him started getting aggressive and telling us “no you can’t do that, this isn’t rent a tool, thats b*”. All simply because i no longer needed the tool. How mature of them! Employees names : Art and another older man ( didn’t get his name)

This is not the first time i’ve had...