Diamond Pet Food - Gaston, SC — Local services in Cayce

They definitely deserve 20+ stars! I don’t know why there are so many negative reviews,I’m thinking it’s not Dimond pet food that is the problem, but the drivers showing up with a bad attitude! Let me start by saying this… I had an appointment for Wednesday 9/3/25 at 12:30pm. I completed my deliveries on Tuesday 9/2/25 in Fla. around 11:00am. I had enough time on my clock to make it to Dimond Pet Food around 18:30pm. I decided to call ahead and ask the shipping department what the their hours were and could I possibly get loaded when I arrived. The gentleman who answered the phone was really cool and informed me that I could definitely get loaded when I arrived. I arrived around 18:30-18:40pm, scaled in and checked in with the shipping department. I was there possibly 15 minutes and was given dock 9. Backed in, and went into Sleeper berth, anticipating a long wait ( due to ALL the negative reviews) Well, I was in the dock maybe 3 hours and my load was completed! Walked in and got my paperwork and asked the” very cool dude” in the office if I could finish my 10 in the dock because there was no other trucks there. He said “nah, but you can go up to the Back drop yard and find a spot where you can shut down and just scale out in the morning” So I Pulled up the hill where they have their dropped trailers, found a spot. Shut down and got a good, quiet night sleep. Scaled out ( was absolutely perfect on my axle weights ) and went on my way to completing my delivery.

I have to say, this business has it Together, and was the most pleasant and enjoyable experience as far as a driver! I can’t express enough how respectful and professional this shipper was to deal with! They not only were happy to accommodate me, even though I was 12+ hours early for my appointment, but they were respectful of my HOS and allowed me to shut down, and finish my 10 hr Reset.

As to any drivers coming here, I have to say….” Don’t listen to ANY review other than mine! If you come in and treat the employees with respect and kindness, they will reciprocate that attitude right back to you and make your time there the best experience you could ever ask for!

Thank you Dimond Pet food for going WAY above anyone’s expectations!! I look forward to the next time I’m given a load from your Business!!

Thanks...

Review of Diamond Pet Foods

My experience at Diamond Pet Foods has been deeply frustrating and exemplifies a troubling disregard for the time and dignity of drivers. I arrived at the facility at 10:15 AM for a scheduled live load appointment at 12:30 PM. As of 1:23 PM, I remain waiting, while the driver next to me, who arrived two hours later, was promptly assigned a loading dock and began receiving service.

When I inquired about the delay at door 9, the response I received was not only unhelpful but dismissive: “I don’t know, I’m not out there loading.” This lack of accountability is unacceptable. In an industry where timely service is paramount, it is concerning that the labor force appears to be insufficiently staffed to handle the demand.

The treatment I received reflects a broader issue of respect and value for drivers’ time. In equity, it is crucial that all parties involved act with good conscience and fairness. The apparent favoritism shown to some drivers raises questions about the equitable treatment of all individuals within the facility. The current operations suggest a need for more diverse staffing, which could enhance efficiency and improve service quality.

Additionally, the facility is plagued by an overwhelming odor, which compounds the negative experience. Such an environment is not only unpleasant but also unprofessional, reflecting a lack of care for both employees and visitors.

In conclusion, I urge Diamond Pet Foods to reevaluate its practices and implement changes that ensure all drivers are treated with the respect and value they deserve. A commitment to equity and improved working conditions will not only benefit the drivers but also enhance the overall reputation of...

Very nice people. Just read signs coming in the gate at the scales and follow directions. Only thing is if you have never been here before ask at the scale house exactly how to get to the door you are going to. I can tell you from experience if you are going to door 8 as soon as you go under the breezeway and get to the end of the building look to your right you will see door #8 STOP THERE WALK IT OFF AND DO YOUR TURNAROUND IN THE OPEN AREA ON YOUR LEFT. Then you can easily back around the corner to the door. If you are not in a daycab you will have a rough time if you make the right hand turn and will likely have to back all the way back out and turn around in the open area anyways. All in all they do their job well here. Some things just take time and it is for seasonal veteran drivers that understand this is not a 15 min drop and hook turn around.........*Update returned and delivered to a separate part of the plant to different set of docks and again everyone friendly, professional and efficient. Several truck ahead of me and was still less than the allotted 2 hour live load/unload time. If drivers respect that they are not special and respect the shippers and reciever they...