Costco Wholesale — Local services in Cedar Park

This is Where Civilization Goes to Die (aka Costco on a Saturday) Five-pound tubs of mayonnaise. A pallet of industrial-sized ketchup. Enough paper towels to last through a zombie apocalypse. Yes, folks, I braved the wilds of Costco, the place where bulk buying meets societal breakdown. Forget Mad Max – this is where the real chaos reigns. First, the parking lot. It's less a parking lot, more a Darwinian struggle for survival. Picture this: you’re circling, patiently waiting for a spot to open up. Suddenly, a minivan, driven by someone who clearly learned parallel parking from a YouTube tutorial titled "How to Park Like You Don't Care About Anyone Else," swoops in and snags the space you’ve been eyeing for the last ten minutes. No blinker. No wave. Just pure, unadulterated parking savagery. I swear, I saw a grandma brandishing a rotisserie chicken like a weapon in the ensuing melee. Once inside, it's a free-for-all. Personal space? A quaint notion of the past. You'll be navigating aisles crammed with carts the size of small boats, driven by people who seem to be engaged in a silent, aggressive game of chicken. Someone will inevitably stop their cart directly in front of the item you want, then proceed to have a ten-minute conversation on their Bluetooth headset about the merits of organic versus conventional quinoa. Meanwhile, you’re trapped, feigning interest in the 72-pack of dental floss next to you. The product displays are a masterclass in organized chaos. Giant teddy bears loom menacingly from the top shelves. Boxes of gourmet cheese are stacked precariously, threatening to avalanche onto unsuspecting shoppers. And don't even get me started on the clothing section. It's like a tornado ripped through a department store and decided to take a nap in aisle 7. Finally, the checkout lines. Oh, the checkout lines. They snake through the warehouse like a hungry anaconda, filled with people clutching overflowing carts and looking like they haven’t slept in days. You’ll spend a good half hour contemplating the meaning of life, the futility of existence, and whether or not you really needed that 50-pound bag of dog biscuits. And then, just when you think you’re finally free, you get to the membership card check, where the cashier will scrutinize your photo as if you’re trying to use a fake ID to buy…well, a 50-pound bag of dog biscuits. So, if you’re looking for a glimpse into the future of societal collapse, skip the disaster movies and head straight to Costco. Just be sure to wear comfortable shoes, bring your battle armor, and maybe pack a snack. You’re going to be there a while.

But hey, the buck fifty hotdogs...

Horrible experience and horrible customer service . Was in San Antonio and wanted to buy Apple air pods 3. Kept calling to see if any Costco had them. Called this cedar park location and the employee who answered the phone told me they had 40 in stock and to drive on over . Left San Antonio at 3pm and drove 2 miserable hours in rush hour traffic ..for those who live in the area ..you know how awful this was. Got to this store and they told me the clerk made an error and they could not sell them to me , even though they do have the 40 in stock. Said they weren’t available to the public until tomorrow (Sept 19). I totally understand that policy..likely an Apple company issue , and would have zero problem waiting one more day!… but it was admitted to me that the person that answered the phone here made a mistake and told me to come here for no reason.. And all I got was a lame apology. They didn’t pay for my five hours in rush-hour traffic round-trip. They didn’t pay for my gas to give me any kind of a credit. So I guess it’s such a big company that they don’t care but I’m here to tell you that this location is. bunch of heartless employees. And very disappointed in Costco in general. I’m from the state of Washington where Costco originated in fact I lived and grew up 3 miles from Kirkland. We have been Costco members since inception ...I’ll be taking this right to the top if I can just to make a point and see if I get anywhere with it. I’m sure Costco would not want their customer service to be lame like this. Also..here is a update. I called Issaquah WA Costco , which is there headquarters. Explained what happened and they told me they would not have hesitated to compensate me for my inconvenience. Which sort of made me angrier that these Costco employees and Cedar park were so pathetic. Beyond pathetic actually. Update # 2: called the TX HQ in Plano..”away from desk” excuses (over an hour now)..called back..now the latest is Cedar Park location supposed to call me back..that’s not happening either. This is just “principle” as far as I’m concerned. Except for the empathy shown by the representative in Issaquah WA yesterday..it seems these TX people do not give a ?hit that I spent hours of my life in traffic for no reason other than...

07/30/2025

Customer Service at Costco!!! I visited Costco tonight, and a lady greeted me, thanking me for being a customer for 25 years, which was nice. However, inside the store, it was chaotic. People were blocking the aisles, waiting for samples, and wouldn’t move, making it hard to navigate. I understand people have different upbringings, but it was frustrating. I headed to an open self-checkout, scanned my card, and started looking for a scanner, but none were available. I asked an employee at the next checkout for help, and he responded, “You have to take all items out and stand them up on the self-checkout,” while casually playing with a scanner in his hands. He added, “It’s self-checkout,” as if I should know better. Thankfully, I only had eight items, and they weren’t too heavy. Just when I think Costco’s customer service can’t get any worse, they manage to surprise me. The management at this store needs to be replaced, and the staff could use more training.

2/16/22 Not much changed here, staff still acts unprofessional and clueless .Today went to self checkout, I always thought that is when u check u r self out like I did every time since they install them. I was to grab scanning gun and there comes staff member and grabs gun away from me and says I will do it. OK He said done and I paid. Walk to exit and lady was checking receipt and asked me if I have another receipt. She said u didn't pay for two items. I had only 9 total and he missed two. She told me I have to go back to customer service and wait in line to pay and she didn't want to take items I'm member since 98 and I never expirenced embarasmet like this. This management should be ashamed how terrible they doing their job.

10/19/2020 Staff training needs improvement! I was shocked today when one of the "red jacekts" was "sorting" my food in the cart, it was more like throwing garbage in the trash. So disrespectful towards someone's food. She put sugar on the pizza box that was wet from freezer. I was trying to fix my cart and was telling her that is not how you do it, she totally ignored my like...