Ethan Allen — Local services in Centennial

The furniture we designed we absolutely love but the customer service at this store was sadly awful. We thought by purchasing from Ethan Allen it would have been the best of the best and we went into this so excited but the best was not the case for us. Our plan was not to review Ethan Allen, instead we decided we would just never spend our money with them again. But I received an email asking how they did and never received contact from the store asking how we liked our furniture so I decided to share exactly how our experience went. We worked exclusively with the design manager which was shocking to us when we discovered she was the manager. We ordered our items memorial day weekend and received them after labor day. Given that this was in the middle of a pandemic we completely understand the time frame, however, we also spent a few thousand dollars so just an update every now and again would have been appreciated. Every time I reached out to Elaine Harris it felt as though I was inconveniencing her and that it was such a burden for her to get back to me. She never called and her return emails were snarky and not genuine and that was the overall theme throughout our whole process with her. In a 3 month time span, I contacted her 3 times (not in excess) and the communication was never initiated on her end. Not even when the furniture was to be set for delivery. I just happened to contact her once again and it happened to be ready. The original time frame was missed because of delays which again we were ok with but we were never contacted with a single update. I soon learned why this customer service was acceptable. I contacted the national Ethan Allen customer service line when we were passed our time frame, I waited on hold for exactly an hour then an automated voice logged my phone number, said they would call back and that never happened either. I then looked up Ethan Allen through the BBB (because we started to get concerned) and Ethan Allen does not have a stellar rating with them either for the same complaints that we had. Horrible customer service and lengthy delays on furniture turn around. Something I would have never guessed, Ethan Allen has an incredible marketing team. They make you feel like you are purchasing from a Mercedes Dealership when it's really only a Kia at best. The furniture is phenomenal but you must go into this with a much lower customer service expectation. On a side note Bassett Furniture quality is just as good and they know how to treat their customers well. We won't be purchasing from Ethan Allen Park Meadows...

After meeting with a sales person last year, I was excited to come back in to order furniture for a new custom home, over 6,000 sq. ft., in Pradera Golf Course Community. The sales person, who I met before, spoke with me a few minutes, then she said she needed to finish up an order she was working on, and that she would be back in a few minutes. After 20 minutes passing, she had not returned. So I walked around the store, then sat down near the elevator (2nd floor). I went up to the front desk and told the person there that I was leaving and to let my sales person know. I never received a follow up call either since the sales person has my contact information. I was really disappointed. After 33 years, my career in upper level management, I would never ever leave a potential client just to finish up another order! I checked the BBB about this store and apparently they are not a BBB accredited business. However, there is one dispute, 5/3/2018, a complaint which appears to be pretty serious. BBB gave Ethan Allen C+ rating. I check ratings on furniture stores and there are many who have bad reviews. Check BBB complaints before making large expensive purchases! So I took my business to another designer store downtown Denver who has an excellent reputation, staff have worked for this store 20+ years, and I have purchased custom made furniture from them in the past. Behavior speaks volumes especially when you try to have a professional business relationship with a large company. Thank you for demonstrating your lack of professionalism and saving me from purchasing $66k worth of furnishings at...

NEVER AGAIN!!! 1. Very unfriendly store hours: really, store open till 6pm on a business week, when most of people get out of work around 5:30-6-pm? Just to buy and pay for our bed we had to waste 2 Saturdays, precious weekend/family time 2. Official EthenAllen website does not give a correct info on the store hours. It said that, in our state (Colorado) out of 3 locations only 1 was open on Saturdays, so we ended up driving, and driving, and driving, half of the time staying in traffic on I-25, just to find out that the store near by us was actually open!!!!!!! 3. Even though they have their own delivery service, which should simplify the process, and technically (after taking into account store prices) not cost customers a penny, dont hope too much, even though the cost of delivery is about 150$, the delivery of the product can not be scheduled from the store even if you paid 100% for your furniture, and the product is available in the store, you have to wait for delivery service to call you (give it another 7 to 10 business days, and remember their agents do not work on a weekends!!!) and then schedule the delivery. So, as the result of this experience, after paying 2000$ up at front in cash, i ended up sleeping just on the mattress for a week, at 36 weeks of pregnancy!!! Did the sales agents or a store manager cared? Tried to help somehow? Not at all....Am i mad? Am i going to EA again? At this price level the competition is quite high, i am sure i can find another store: Basset, Restoration Hardware, Arhaus and...