Stickley Furniture — Local services in Centennial

Disappointed.

Unfortunately, I had an all around bad experience. The furniture took almost 3 months to deliver. When I mentioned that I was quoted 6 weeks, and I never would have purchased the furniture, if I knew it would take 3 months. I was told "I know". When it finally arrived, I was even more disappointed. I had used a designer Kerry R. Her measurements were wrong. When I was upset, I was told it was my job to check measurements. Actually, that it was I hired a designer. I thought she was a professional. Three ottomans were ordered for a space that fit two. Plus, they were higher than the couch. The delivery driver even commented that he would be back to exchange them. Rob E., the manager, came out to my house and agreed that Kerry R. had mis-measured. I told him I was disappointed after spending $10K, that I had a room that looked as if I was storing spare furniture in it, not a professionally designed room. Rob said that he is used to dealing with customers whom spend more money than I did. In fact, his customers buy Stickley wood to make kitchen cabinets. Any complaint I had, Rob turned it around to make it seem my fault. To me, it seemed he tried to intimidate me into not complaining. I would not be surprised If Rob were to respond to this comment by taking all blame off himself, and his store, and placing it on me, the customer. I am currently trying to sell the furniture...

As with almost all of the 1 star reviews, customer service and delivery is an utter nightmare. We bought $22,000 worth of furniture (1 sofa, 2 chairs) and spent hours waiting for delivery, lied to when called, then found out delivery guys were taken off our scheduled time to work on the floor. Then only 1/2 of our furniture was delivered but we were charged the full amount when we were told all our furniture was in. When delivery manager told us the store manager jumped the gun and charged us full amount without furniture in house, we realized she (Karen) was trying to make her end of month quota at our expense, or this store has a cash flow problem. The delivery manager become belligerent and combative when I told him they lacked customer service for zero communication to us and he treated me like a rich woman and said, “You gettin your chairs what’s the deal”. Either way, I WILL NEVER SET FOOT IN THIS STORE AGAIN. I have tables, lamps, bedroom furniture and dining furniture to buy. There’s other high end stores to buy from that actually want my business. I will also be contacting the corporate...

Beware Stickley-Audi bait & switch pricing...My wife & I had done our research online & knew exactly what piece of furniture we wanted from which manufacturer & the model. Called the nearest location in Englewood, Co for a price on the various leather grades & was satisfied with the quoted price. All we had to do was visit the location to pick a specific leather, color, etc. So I arranged to meet Suzanne & picked up a handful of leather swatches at which time she recalculated the quote for the potential leather choices which matched her phone quote of $2303 exactly. Unfortunately, when my wife & I returned to return the leather swatches & relay our final choice, Suzanne recalculated the price a third time informing us the price was $900 higher. She explained that the original quote was mistaken. Of course, honest mistakes do happen...except that Suzanne had already calculated that incorrect quote twice, & had made us take two trips to the store in the process. Simply can’t do business with an organization that does business in...