Buffalo Wild Wings — Restaurant in Centennial

Today is 18SEP2024 - national cheeseburger day. I came to BWW because I enjoy their All-America cheeseburger and their lunchtime deal was hard to beat.

Generally, when I come to B'dubs I just sit at the bar, as it's typically just me and there's no need to take up an entire table for one person. And, just like most other days, I walked in and sauntered up to the bar. The bartender was in an intense conversation with a waitress when I sat down and didn't stop her conversation to greet me, which I thought was odd, but it was only 11:15, or so, and I wasn't in a hurry.

She finally came over and asked me what I'd like to drink and hand me a menu, which was new from the last time I was there, about two weeks ago. I informed her I knew they carried Pepsi Zero and that it came with the All-America burger, so I'd just go with that. (this is important later) She asked if I meant Diet Pepsi and I said, no, I meant Pepsi Zero, Free, whatever they call it, "it has a black label." She then did a couple of things behind the bar before going to get my drink. Having been there numerous times, I knew they didn't carry Pepsi Zero at the bar and had to go to the other fountain to get it.

At this time, I am still the only person at the bar. The menu showed the All-America burger lunch meal as still available, only slightly more expensive ($11, instead of the $10 it had been). I asked about National Cheeseburger Day deals and she said I had to join their rewards program, which I didn't want to do. So, I ordered the All-American burger, pointing at it on the lunch specials menu.

A few minutes later she brought out my burger and fries (but still failed to provide a fork, knife, napkin set, to which I had to ask for a knife, which took a few minutes because she was away from the bar).

After eating she brought me the check and as I was looking at it I noticed the $11 lunch special (cheeseburger, fries and Pepsi) was somehow more than $16.00. I asked about this and she said she charged me for the drink separately since I didn't specify I wanted the "lunch special."

I pointed at the lunch special when I ordered and I'd mentioned I knew the Pepsi came with the meal. Also, as a good waitress/bartender, she should have either [1] clarified or [2] informed me that the lunch special was less expensive (or just given it to me, as it was the same portion sizes).

All-in-all, it was a lackluster experience. I sincerely hope the bartender was just having a bad day, but I'm not going to feel the need to return for...

I want for nothing other than management to read this & take this to heart. I didn’t want to say anything while I was there because I knew I’d just come off as a Karen.

3/15/25 around 7:35pm my boyfriend & I came to eat here. I am a server. I’ve been serving since I was 16. Started off at mom & pop shops no alcohol to fine dining. I still do it & I’ll be 23 this year.

It’s BDubs. You don’t expect much in atmospheres like this. I’m not expecting some 5 star coursing service. But tonight was truly distasteful. And it wasn’t due to serving employees. This issue is on management 110%. Again, as someone who’s been in this industry for 7 years I can see stuff like this & I can tell when management is lacking which in turn affects servers & their service. We were sat & weren’t greeted for at LEAST 10 minutes. And that’s when I actually started clocking the time. It could’ve been longer. I don’t start clocking the time until about 3 minutes or so. Under no circumstances is it okay for a table to go over 3 minutes without a greet- even then that is absolutely reaching. 45 seconds to a minute max is standard.

The server that ended up taking us told us that our original server was caught up with the big party next to us. Valid. But as management if you KNOW your server is caught up in a party like that then you need to give them a damn break. Don’t seat them. Tell the person seating people to give them a break. We saw a 5 top that got there after us get greeted before us- granted it was a different servers section. But again- this absolutely falls on management. Why are you not training your employees to be better team players? Why are YOU not helping your servers? Why are YOU walking past us about 4 times without saying anything. Why are YOU not grabbing greets & first rounds if you notice a table has been there for a minute? This industry is team playing based on the ENTIRE staff- not just the servers that you’ll go and scream at for being too busy to grab a greet when you could’ve easily done it yourself. Which is another reason I didn’t want to say anything because I didn’t want food comped or management to punish these servers for managements incompetence.

9/10 times your servers are NOT going to get people like my boyfriend & I. People who work this industry & tip 20% unless someone spits in our food. 9/10 times they’re going to get people who don’t understand & will instantly blame their server- therefore sabotaging that servers only source of income. Do better for your...

My partner and I had placed an order through our application as we always do with Buffalo Wild Wings. My partner had to take an Uber to pick up our food as we unfortunately do not have a working vehicle at this time. When he got back we had realized that half of our order was made incorrectly. Normally this wouldn’t be the biggest deal in the world because things happen, but since I am picky and it was not convenient for us to be able to get back to the store location easily, I wanted to let the store manager know. When I originally called and employee told me that she would pass it on to management and have them give me a call. I never received a call for the rest of the day. As I was a little disappointed about this the next day, I called the location again, this time having Jeff the manager answer. I explained to him what had happened. To my complete shock, Jeff was instantly apologetic, and quickly asked what he could do to make the situation right. In all honesty, mistakes happen fairly often at restaurants, I try not to complain for the most part as I have worked in the service industry so I try to be as understanding as I can be, but this was the first time that I have encountered a manager who immediately was understanding, apologetic, and wanted to make the situation right, right off the bat. In past experiences, you can always tell the person working that they are annoyed of you bringing an issue up to their attention and either try to argue with you or make the situation as if it was somehow your fault, etc. this has unfortunately happened many times. My interaction with Jeff was just very pleasant and I was honestly just impressed by his customer service and hospitality skills as to how he handled my situation. As someone who has and still does work in the hospitality industry, I want to say thank you to Jeff for making an unfortunate situation a positive one. I will definitely be recommending everyone I know to this Buffalo Wild Wings location as the rest of the food we got was delicious (told my by partner) and the staff and managers sure know what they’re doing running their business and know how to treat their customers right. Thanks again Jeff, and we will definitely be ordering from your store...