Michaels — Local services in Centennial

Long story short I was appalled by a young woman named Jackie, who I believe was the manger on duty on 12/07, at 9:47pm. I’m a bartender and a manager myself so I have to deal with the rudest of the rude and some of the most ignorant people when it comes to my job. I had a relative pass away recently and was working on a project for his wife that I needed to get to her before Christmas. I knew I was pushing the time so I knew I needed to get in and get out. I was so warmly greeted with an abrasive “mam, we close in 3 minutes.” she lied to me right there, playing it off as if it were 9:57. I looked at the time on my phone and it said 9:47. I told her I thought they didn’t close until 10:00 and she rolled her eyes and said “well, yeah.” You don’t do this in customer service. You simply say “mam, we close in about 10 minutes, can I help you find anything?” Or “I just want to let you know we do close our doors and registers in 10 minutes so if you need help finding anything just let me know so we can get you all checked out and good to go.” You don’t blatantly lie to someone about what time it is, especially a customer holding their phone in their hand. I then got to hear all about how she hated how people come in and check out the whole store right before close to her coworker and how annoying “those people are”. This was all in the minute and 30 seconds I was there. At the check out stand she was apparently too busy whining about how hard her job is to check me out and told me to go over to the young man that was on shift with her. What a sweetie. Night and day difference. I couldn’t see his name tag because he was typing on the register (actually doing his job) but that young man deserves to be a manger before that sorry excuse I encountered tonight does. Never talk to a customer like that, no matter what the circumstances may be. What ever will she do in a situation where someone really is being ignorant and staying too late. Put a smile on and act professional next time, not some entitled, snotty teenager: you are at your place of work, you have a specific close time for a reason, and never, ever do you let your emotions get the best of you. If you do, you have no business being a manager period. Every job requires customer service. That is, after all, why we all have jobs. BECAUSE WE HAVE CUSTOMERS. Other than this occurrence, I’ve got nothing but good things to say about the Michael’s in Lone Tree, I’ve been going here for years. If I see that person in there again though, I will walk right back out. I wouldn’t see my business as anything as unwelcome, which is exactly how I...

When I took in my project the framing staff was great. Awesome suggestions, used measurements, gloves, etc. I advised I had a due date and she promised it would be done 3 days before. Two weeks later I call 3 days before due date and they say it will be ready. I call the day of and they just started working on it and said they were missing a piece but would be ready on the last possible day I needed it and they would get the missing piece overnighted. I advised I had to pick it up as soon as they opened. They called at 3pm and when I said I was really disappointed that it wasn’t done in time I wasn’t even offered an apology. The guy said I should be thankful they had the missing piece overnighted! I had mentioned that the only reason I brought it there was because they said they could do it in time and he said well it will be here when you get it. When I picked it up I was told no one was available to speak to me about my complaint. I spent $380 the least I could get was good customer service from start to end or a future coupon. Very disappointing there and that they missed a due date. Saving grace was that they did a beautiful...

My phone commands me to appease the review Gods.Google is so damn nosey and frankly intrusive to the point of being creepy kind of like one of my exs. That wasn't a good time but you know what is? Regular trips to Michael's to restock on art supplies. Life's too short not to spoil yourself. precisely why I picked up some supplies to Tye Dye some shirts or whatever if I get bored this week. Truly a worst case scenario here is I never get around to using the dyes and I have to throw them away or pass them off to some other overly ambitious yet lazy sonofagun. Just like I did with that one ex of mine. Hopefully she found her way out of that dumpster. Miss you Shelby!!!

By the way ive come to find out that getting into graffiti for the first time since high school is a perfectly acceptable outlet for a mid life crisis. Much more affordable than the convertible BMW Z4 my father bought during his crisis. Far more rewarding as well. If you see that and think vandalism then I assure you you're not very well liked by people who tend to enjoy life instead of...