Nyholm's Appliance Inc — Local services in Centralia

If I could give it no stars I would. We have always went here for our appliance needs but will find somewhere else to go in the future after our last encounter. We purchased a part for our dryer and we ended up not using it because we got a new dryer, we brought the unused part back into the store and we're hoping to return it but did not have the receipt. We knew the employee that dealt with us would recognize us and would possibly refund us beings that it was clearly unused and in it's original packaging with their label on it. Now if he would have politely refused because of policy I wouldn't be on here telling this story but the guy was a complete jerk! Basically laughed at us and pretended not to remember us, then went further to say that the packaging didn't prove it was theirs and that because it was opened that it couldn't be returned with the receipt which was crazy since HE WAS THE ONE who cut open the packaging a couple of weeks before when we made the purchase! Anyways, I walked out feeling not only insulted but angry and will never go back to this...

Beware if you have them install any appliances. Back in November of 2024 they installed an new Speed Queen steam function dryer and hose, in our home. It leaked and caused a mold issue. Their insurance company, Liberty Mutual, has denied the claim after I sent all the paperwork, pictures, and video. We got a low bid contractor and even supplied flooring, baseboard, and cleanup to keep the cost down. We would be dinged on our homeowners insurance if we let them pay the claim but that wasn't right because we had no fault in the problem. They probably spent more in wages and time from 11/18/24 - 4/25/25 than just paying the claim. The guys at Nyholm's were uncooperative from the get go and it took me a week and half just to find out who their insurance company was and there was so much more after that. They don't stand behind their workmanship or help for their customers. On top of that I would never buy any digital Speed Queen products and even their newer non digital. Read newer reviews...some not...

I would never shop here. The owner of this store rearended me in Centralia at the stop light by safeway. He had very bad road rage. He was in the company van. He had his advertising on both sides of his van. Well long story short he told his ensurance company i put my car in revearse and ran into him. My thoughts are if you are not going to take responsibility when you are in the wrong and lie about it then you will lie and not take responsibility when you sale a appliance or TV that...