Best Buy — Local services in Cerritos

Please be careful when placing an order in store. I went in looking for the pixel buds in a certain color for a gift. It turns out that they didn't have that color but offered to place an order for me which would arrive next day to my home. I paid in cash so if the recipient didn't want them. They could return them and buy whatever they wanted elsewhere.

I gave them the correct address that it needed to ship to and I verified it on the keypad. Somehow it still showed that it was shipping to my old address. The Best buy employee assured me that it would deliver to my new address and that the old address on the printout was just because she printed it before changing the address.

I began to receive notifications through my email of the shipment which still stated my old address. I contacted Best buy customer service chat and they were unable to help me. They said that they could not modify it until it shipped out. Which doesn't make sense. If it has not shipped out yet, you should be able to adjust it. They then said that they could cancel the order and give me a gift card or send me a check. Which is unacceptable since I paid cash for it.

They confirmed that the best way for me to get my cash back would be to go to the store and have them cancel it. I'm working so I decided to try calling customer service. Customer service is now ran out of a call center in another country. They were unable to change it or modify it even after escalating it to someone else. They also agreed that the best way for me to get my cash is to go to the store.

I decided to take time off from work to go deal with this. When I get to the store the store Clerk made a comment about me wearing a mask in Spanish to another co-worker and joked that he was going to cough and started fake coughing which is very unacceptable speciallynwince I lost a family member to COVID. Im not sure if they just assumed I didn't speak spanish. I wear this mask because I have a family member that works in the health industry and it's to prevent anything from spreading. The same fake coughing worker immediately gave me attitude telling me that he can't do nothing about it. The manager came and got the person who originally placed the order for me who verified that we both had looked at the address and that the address it was shipping to was not correct.

They then had to call their version of customer service to release the order so that they could cancel it and give me my cash back. The person on the other end of the line said that they had released the order yet nobody at Best buy could cancel it for me. After waiting 2 hours they finally stated that they had contacted the shipper and that it would be rerouted to my address and that I would receive it next day.

I left Best buy assuming everything was correct now. I kept receiving notifications that the shipment was on its way and still it shows the incorrect address. I contacted the shipping company to see if I can have it rerouted. They said I would have to contact the seller. So I reached out again to Best buy through their chat expressing my frustrations. They ended up disconnecting the chat. So then I call Best buy customer service and they end up sending a second replacement which is now shipping to my correct address.

This whole process was unacceptable and I could have just gotten it straight from Amazon which would have been the next day and at a cheaper price. But since I was already at Best buy and they offered to price match and ship next day. I went with them since I...

Avoid this particular BestBuy in Cerritos town center at all cost. I bought an item about 6 months ago then had return it in 3 weeks unused due to no need. Firstly, they slapped me with their new 2 weeks return policy which changed since I last returned something to them. Used to be 1 month. I reluctantly accepted it and they offered a store credit card with the balance return. I was very irritated that they stuck me with them for about $70 card for unforeseen use in literally forever. Knowing their reputation, I tried to avoid them in the past. OK. I took it. Recently a need to buy something from them emerged. I tried using their store credit online which was denied. I googled that and it turned out that I had to enter card number except first 2 numbers. Tried that got declined again. Then I went to the store to buy what I needed. The same card got denied again. Firstly, they said I already used it and the balance was zero!? Just like that… I protested! Then reluctantly they started looking into the issue. Told me what I already tried online. In front of them I entered card number to make a store pickup as they refused to deal with the card issue by themselves and apply its balance toward the purchase. Card got denied again. Again, after almost 30 minutes investigation they told me due to these tries card got marked as potentially fraudulent activity and told me to call BestBuy corporate phone number to resolve the issue. I refused to continue wasting my time. I left the card at the store and walked away. These people created an issue in the first place. They improperly issued store credit that wouldn’t ever work. After investigation they realized that I wasn’t cheating or anything yet they refused to deal with the situation – apply the balance toward the purchase and let me go, but instead chose to be heartless, uncaring, rude, lying and ignorant. Their rep multiple times refused to call a manager, called himself a manager!? Since I didn’t easily give up some 20yo lady showed up supposedly a manager that simply restated what their rep told me and didn’t help a bit. AVOID THEM IN PARTICALAR AND THE WHOLE CHAIN AS WELL. THEY ARE ON THEIR WAY DOWN TO BUNCROPCY LIKE THEIR COMPETITORS DID. WE NEED CHAINS THAT CARE, HELP AND LISTEN AND TAKE PRACTICAL SOLUTIONS TO...

I drove all the way from downtown LA to Cerritos to pick up a laptop online. When I got home, the keyboard was missing! The website said it would have one. Your rules for used items in excellent condition say they should have all their parts or something comparable. Mine didn't have a keyboard at all. So, I had to drive all the way back to Cerritos. I waited in line and told the person what happened. She said the computer was a display and they didn't have a keyboard. How can you sell the keyboard separately when it belongs with the laptop? And she only told me I could exchange it for a new, expensive laptop for $450. That's not fair! So I asked for a manager and got Mr. David the assistant store manager. He acted like he didn't care and was ready to say no before we talked. He said they didn't have a spare keyboard in the store. He didn't even try to look at another computer to check if another store had one. He didn't try to help me at all. I don't care if I have to drive to another store to get a keyboard, but you need to help me find a solution! David made me feel like I was wrong for wanting what I paid for. He me told that because the excellently conditioned open box laptop costed $90 i should’ve expected it to be missing something at least….It should not matter if the laptop costed three dollars! You are not some dealer in an alleyway you are BestBuy and a company as big as yours is expected to sell complete products and offer good customer service. I paid for a laptop in excellent condition and that’s not what I received. It's my money, and I bought a laptop that's missing parts because of your store. David also went on to say that the only thing I could do was to call the corporate office. He said I’d have to call corporate and give them my model number and hope they can contact the manufacturer about the part and other jargon that made me feel like he was trying to scare me into just returning the product. Then I asked him why did I have to play all that phone tag when this is something that will have to be resolved in the store anyway, but he didn’t have a response for me . I shouldn’t have to pay extra or play phone tag because the store...