Ulta Beauty — Local services in Cerritos

Been in here several times, fantastic service each time! It is a no hassle experience; no pressure to sell a pricey product over a less expensive one. I appreciate staff that is willing to offer different options and opinions.

First time I went, I asked for a moisturizer from a product line I’m familiar with, but never used. The salesperson walked over and showed me several of their options, as well as mentioning other product lines of a similar style. Very helpful, courteous, and professional service!

My second visit was because I wasn’t thrilled with what I picked. I used one product, but it didn’t react well with my skin type, so I returned another product from the same product line because I figured I’d give another company’s line a try. When I explained this to the cashier handling my return, she mentioned a couple items she likes and advised me that they offer services that might help address the problem. She explained they offer a 10 minute facial and they could maybe suggest something a bit more personalized about my routine. Hey, that was a great suggestion to a customer who is confused and frustrated about skincare issues! I really appreciated that!

So today... my regular hairdresser wasn’t available and I’ve had a super tight schedule. I remembered my last encounter at Ulta, the cashier mentioned the hair salon in our conversation. I figured I’d call and check it out. Maria was so helpful and super patient answering my questions and was kind enough to make an appointment for me with Clarissa this afternoon.

OMG!!! I love, love, love my haircut! I super love it! Like I’m showing it off to everyone love it!

Clarissa was on time, discussed what I wanted, my hair type, my face shape, how I style it, products I use, etc. She was professional, friendly, and caring! She knew exactly what I wanted, but much more importantly, what my hair needed! We talked about various ways to style my cut, as well as maintaining it. She showed me the products she was using and explained why she chose them for my hair type. That was extremely helpful, but in a no pressure sales way. She is a fantastic hairstylist and just a pleasure to talk to! Clarissa, thank you so much! I’m going to recommend you to everyone I know. Oops... maybe you’ll get too busy to cut my hair if I start telling people how awesome you are! (But she really,...

Do not purchase gift cards from this Ulta Beauty Store. My mother purchased a $200 gift card from this store and gifted it to me for Christmas. When I went to pay at the Ulta Store with my gift card, I was told there was a zero balance. They saw the gift purchase receipt and gave me instructions on how to remove the seal that reveals the pin. They immediately gave us the number to customer relations because they believe the card was tampered with prior to the purchase.

When my spouse contacted customer relations, we were informed that someone made an online purchase shortly after my mother made the purchase. Since being notified, we have been given the run around for nearly two weeks and have achieved nothing aside from being transferred from one office to another.

It is extremely suspicious that someone had access to the PIN number that was sealed on the card and the person who made the purchase knew the exact amount placed on the card.

I hope Ulta does an internal investigation into this matter and does better in serving its customers. We have yet to receive a refund, and at the rate they work, I doubt they will even do it.

Sadly, one of your store employees experienced the run around we are experiencing. Your company guest services agents are incompetent and your process in assisting customers are...

This location shines due to the friendly and helpful staff. But what made me visit two days in a row was one particular team member, Seairra. I initially came in to accompany my cousin who needed a color match. Seairra was so good at helping her that even though I wasn't there to shop, I realized I couldn't let her expertise pass me by so I got color matched as well. No surprise that she got it in one try. (She joked that she was a 'one trick pony' lol) Her deep well of knowledge combined with her approachability and humor immediately created trust which I usually don't experience in retail environments. She also has personal experience with my skin type and reactivity. So I knew I had to return the next day for more advice. She never upsold me and in fact always provided multiple options at different price points while explaining their key differences. She was extremely patient with my barrage of questions, including admittedly dumb and basic ones. I will definitely be returning to this location because of Seairra as well as the helpfulness of...