As You Wish Pottery Painting Place at Chandler Crossroads — Local services in Chandler

I am very saddened today. I have been a customer since 2001 and have never been told or had a problem with picking my art pieces up. Today, I went to pick up a piece and was told it was already "gotten rid of. All of a sudden, I was told that they get rid of" pieces after approximately a month. It was barely a month since we painted and my daughter's piece is gone. The girl brushed us off and said well, just repaint it. My daughter, who is autistic, had a meltdown because her piece was gone. This is not very good customer service. All the employees either need to make this "rule" known to their customers and keep better track of what was "gotten rid of" and the date that it was gone. I will have to think twice before I decide whether I will frequent this establishment again. This is a special treat for my daughter and I. Since we live 45 minutes away, it isn't easy for us to just swing by and pick up our pieces. Never thought they would get thrown out, at least not as soon as it was gone. Very upset customer who feels that the sales girl...

I haven’t had a bad experience at an As You Wish location until coming to this one. My husband I paint pottery here each year as an anniversary tradition. We came in a few days ago and spent about 3 hours there in total and put a lot of effort into our pieces. When we came to pick them up today we were told that for some reason they couldn’t find one of them. Keep in mind we already paid for it, and the studio fee, AND a $20 tip on top of that. How do you “misplace”something like that?? I can only assume it was given out to someone else by mistake or broken by the staff. Again, don’t understand how that happens when our initials are literally under all of the pieces. The only other reason I can think of is that the gal up front didn’t want to look any harder and actually help. When I asked for our money back for the item I was told “no refunds without a receipt” when she was literally holding our receipt in her hand. We are NEVER coming back to this location again and this is...

I would not recommend this location to anyone. They lost my daughters pottery. When I went in to pick it up, with my receipt (and a picture!), the girls working that day were very apologetic that they couldn’t find it and said a manager would call me the next day. No one called. I called back two days later...they said it’s not there, another customer must have taken it by mistake. I am sure what they meant is WE gave it to another costumer. I understand there’s nothing they can do to get it back, it just shouldn’t have happened in the first place. I am extremely disappointed in this location. My daughter spent over 2 hours there with a friend painting her piece. They did not even refund my money I spent there, just a “gift certificate” in the amount I already paid. I obviously won’t be using it at this location. Not sure if they’re all owned by the same company or person, but not acceptable...