PetSmart — Local services in Chandler

Took my pet in for his yearly dental cleaning and was told two things. One in case of nausea a medication would be administered. For fee of course ranging from 37 to 130 bucks depending on dog size. I opted out of that one because I didn't want to incur charges. My pet has been with Banfield for 10 years and gets his dental cleaning regularly. He has never had any adverse effects from the procedure. I felt I was getting pushed and if I did sign they surely would administer that medication just to collect a fee. My pets Dental procedure is worth hundreds of dollars but because of the insurance fee I pay monthly it's free. I kinda got the feeling they felt they were trying to get some kind of payment out of me. Secondly to support this feeling I was told that I could be charged up to 163 dollars for blood work if they found something wrong and it hindered them from performing the dental cleaning. I have bloodwork as part of my insurance package. Again I felt pressured. We signed off because availability of dental appointments strected into May. I like to keep my pet on his health schedule. I made up my mind that if they did find anything wrong, canceled the procedure, and tried to collect that fee it was going to be game on. I placed a call to Banefield and got clarification on my insurance which did include blood work. So what the heck were they talking about charging me? Turns out due to my pet's earlier medical checkup earlier in the year, the blood workk part had been performed. However, I found out from the Banfield Agent I could forgo that procedure next time when he did his yearly exam and save that blood work for his future dental appointment ...Viola! No ONE ever told me that. Nor was it explained that any duplicate testing my pet ever receives I could have a 15% discount. Now I believe this is basic "know your job" information. I am glad I called and it was explained to me. I have had Banefield for 10 years. My pet is healthy so we only go in for shots and dental cleanings. However, as a customer I feel the techs should be up on this kind of information. I should have been offered the discount for duplicate bloodwork.... I feel instead like they were just trying to get some sort of money outta me...I respect thr v hustle but, useful information coulda softened the blow. I am so tired of getting "got"by businesses trying to recoup "Pandemic" revenue. Insurance for pets is not cheap. Takeaway here 8s know before you go. The Banefield Pet gave empowered me to better communicate with these folks otherwise they might just sneak some hidden fees in on my. I was told that they also do abtyoe of testing that is called Electrolyte that's extra like close to 30 dollars. Owner does have a choice they just throw it in. If the Doctor deems it necessary I was told. How do you combat is...

I am writing to express my deep disappointment and frustration regarding the grooming experience my dog recently had at your establishment. As a loyal customer, I have always trusted PetSmart to provide quality grooming services for my beloved pet. However, my most recent visit has left me extremely dissatisfied and concerned.

During my appointment with Chante, my pomski received a haircut that was significantly shorter than I had expected or desired. What troubles me the most is that this drastic change was made without any consultation or prior approval from me as the pet owner. The lack of communication and consideration for my preferences was both unprofessional and distressing.

Given the unique nature of my dog's coat and the uncertainty surrounding whether it will grow back as it was, I am left feeling anxious about the long-term effects of this grooming session. I understand that mistakes can happen, but I believe it is essential for grooming professionals to prioritize open communication and collaboration with pet owners to ensure the best outcome for our furry companions.

I kindly request that you investigate this matter further and take appropriate steps to prevent similar incidents from occurring in the future. Additionally, I would appreciate any information or assistance you can provide regarding potential remedies or solutions to help my dog's coat recover and ensure his well-being.

I value the services PetSmart provides and hope that my feedback will contribute to the continuous improvement of your grooming practices. Thank you for your attention to...

I recently visited PetsMart store at Chandler Boulevard, on the 27th October, 6pm, to buy some vegan dog food. As the manager, Mr.Dominic was guiding me to the the vegan dog food aisle, he found the unnecessary urge to strike a conversation about why I was buying vegan dog food and whether my dog had any allergies. Upon replying that we were vegans who did not want to support death of any animals as far as practicable and avoidable, he stopped and began a logically and factually fallacious argument against feeding dogs vegan food. Upon explaining how his logic was flawed and how multiple veterinarians were consulted before serving "nutritionally complete vegan dog food" to my dogs, who find themselves in exceptional health, growth and well being, he had the arrogance to deny me service, and lied about being "out of stock" on the very item, to which he was guiding me. This kind of rude behavior was extremely uncalled for and is no way to treat a regular customer. There was no need for him to strike any conversation on delicate topics and all he had to do was get us the product we were looking for. I hope PetsMart will look into this repugnant behavior by the store manager of the closing shift on 27th...