Planet Fitness — Local services in Chantilly

BEWARE First PF Review (feeling properly motivated)- I showed up at the gym 30 minutes before they were supposed to close, and the doors were locked. I have never not been able to enter any other Planet Fitness within 30 minutes of them closing. I called to ask why the doors were locked, and a girl named Jahira (I believe) said per management, they are required to close the doors 20 minutes before closing. When I told her it was locked before 6:40 because I called the gym at 6:37 after discovering the locked door and finally made it through the prompts at 6:40, as we were on the phone, she dismissed me by saying well, we're closing right now.

As a black card member, I have never felt motivated enough to write a review, despite how dirty this gym can get at times, but this location clearly can care less about its members in more than one way. Without our money, you will not have a gym. This review is not intended as a complaint but primarily as a reminder.

When you know better, you do better (hopefully).

This situation and her carefree attitude about blatantly violating a policy she says is in place shows her lack of care and consideration for the people who are the reason she has a job and the ability to lock us out when she pleases, to begin with. My experience was disappointing and unacceptable.

Constructive Advice- Jahira needs to focus less on what she has planned AFTER WORK and more ON WORK while she's AT WORK getting paid TO WORK. Ways to do this are cleaning the women’s bathroom and locker room and refraining from locking members out when she sees fit.

Friendly Advice- If the idea of stomaching one more guest at the gym BEFORE your policy dictates you should lock the door is too great, maybe it is time for you to find another place to work. You're welcome!

Advice to fellow members- Go somewhere else if it is at least an hour before they close, or just go somewhere else because the customer service will be better.

UPDATE I am not surprised to see reviews about how nasty the employees are here after posting my review. I see nothing...

I have a gym membership through my insurance Active and Fit where it allows me to sign up for free to corporate gym that apply. I already signed up with golds and la fitness and wanted to check out planet fitness for the first time ever. I wanted to give them a chance even with their judges rules to see if I could even work out there. When I went to ask if I could try it out before signing up the guy told me I’d have to pay a daily fee of $20 dollars. I told him that I could sign up with my insurance and it would be free , so it wouldn’t make sense for me to pay a daily fee of $20 when my monthly fee is $25 for the whole month for multiple gyms. He made sure to say he was the GM which doesn’t mean anything if your customer service skills are lacking. He said I’d have to sign a waiver, but pay $20 to sign it. I’ve worked in gyms before and understand the daily pass purchase price for customers who are passing by or do not live in the area. After going back and forth for the daily fee, I decided I didn’t even want to sign up with my insurance to not even give them whatever they’d get from signing up. First time at a planet fitness and last. I’ve never stop people from going to gyms but I am...

This was my first visit to this location, and boy was it a dreamy location compared to the last one I went to! This review is for this location, but is also a slight comparison to what I've been used to for the past year or so.

As soon as we walked in, there were 4-5 staff members standing at the counter. I can't remember how many of them actually greeted us. One came up to us and helped, as I was coming as a guest since this isn't my "home" location.

There were almost double the cardio equipment and the weight machines were strategically placed in an organized way. I think I only counted one machine that was out of order--which seems indicative that they maintain the equipment and/or repair in a timely manner if broken. The equipment was all properly placed, especially in the room with bosu balls, kettle bells, etc. Either the members take the time to put equipment back, or the staff maintain it well.

I didn't get a chance to take many pictures/videos because 1) I was busy working out and 2) there were too many people and out of respect, I didn't...