United Bank — Local services in Chantilly

I went there on a Saturday at 11 am. They usually close at 12 pm on a Saturday. I had to deposit some money (which took a few min) and I wanted to renew my debit card. The employee told me: "As you can see the manager is already with someone and there's another person waiting for the manager, so you'll have to come another day.”

I told the employee repeatedly I have time and I can wait. But the employee kept repeating the same thing that the manager is busy and won't be able to help me so come another day. I told her I have time and I can wait. But no, the employee kept saying the same thing and was so rude. I was like "Ok is there a number I can call instead?" And she gives me the number. The person on the phone was so much nicer than the employee at the bank. She told me that I need to do it at the bank and not over the phone.

I went back to the bank and I waited for the manager. I know the process doesn't take long because I have done this process before. The manager was so nice and helped me with my request so quickly. They just need to hire well mannered employees. I'm only putting a 3 because of how quickly and nice the...

We recently refinanced our HELOC with United Bank. Ms. Meenu Nandra (Assistant Branch Manager) at Chantilly branch herself helped us out with the processing and closing of the loan. We had a very pleasant experience working with her. She is very customer oriented, made sure that we were kept informed at every step of the process and got our HELOC processed from begin to end in just a matter of couple of weeks with full property appraisal done during the same time. On the day of closing and even afterwards she followed up multiple times to answer any questions or concerns with loan or the process and ensured that we received the best of the best service provided by the bank. We were very glad to have her on our side. Customer Service is very important to us. From her actions, Ms. Nandra earned us as a lifetime customer of...

Highly recommend this bank and specifically, this branch. The staff is friendly and helpful. They always greet me with a smile. I...