Rent-A-Center — Local services in Charles Town

I am a 50 year old , that has been in sales & marketing my whole life. This was absolutely the WORST business transaction I have ever seen or been a part of ever . These people lie through their teeth. They delivered a couch , that was not in the same condition as on the show room floor. Upon delivery it was covered in animal hair . They did not remedy it and I was simply told well it must have gotten on the couch from the delivery truck. It smelled like urine. The only time they actually showed up on time or at all was to steam clean the furniture after we told them about the smell. After a few days the smell returned. I tried to reach the manager and he was off for the day. Upon initial delivery they were 90 minutes late and we kept calling and they kept stalling. They said we were 1 of two stops from 2 - 4 . They showed up at 5:30. Then when I called for an explanation, I was told the driver had a " family" problem which caused the delay. . After the steam cleaning didn't help I was tired of being lied to and given a crappy piece of furniture and went to Aaron's instead ( which I know from past experience they are very reliable) I was offered a new couch only AFTER I told them I got one from somewhere else. Upon scheduling them to pick up the furniture. 3 different days they were a NO SHOW. It took up my entire dining room for 1 week b/c I already had another / better one. The day they finally came they were over an hour late again and the gentlemen at the store said the drivers have a hard time staying on task and that they were supposed to make me the first stop. I asked the Manager for a refund and was told " we only do refunds within 7 days , we are not refunding your money! " There is nothing on my contract stating they will do refunds only within 7 days , nor did they verbally state that ! The Manager said " there is a sign on the door" who knows if that is even true, as I never saw a sign nor at any point , verbally nor written was it brought to my attention. I am reaching out to their corporate to hope that they at least due the right thing. These people scammed me with crummy furniture upon delivery and lied and did not keep their word at ANY point of...

My wife called me while I was at work and told me the ac wasn’t working and it was almost 80* in the house. I must have called at least 10 companies I saw on Google and none answered. Finally I called Techstar and Chassidy answered while on her lunch break! she assured me she would call me right back and actually did! Upon calling me back, I told her I was over an hour away as I was at work and my wife had an appointment. Chassidy, with Techstar, spoke with her director of field operations and assured me that their team would coordinate their arrival to accommodate my schedule. The technician (Daniel) was super professional and despite not having the proper parts to permanently fix the issue; he went above and beyond to ensure my family had air conditioning until Monday. Top notch service, and impeccable follow up and follow through!! highly...

If I could leave a less than 1-star review I would. I have been a loyal customer of this store for around ten years. This store has recently become a franchise store instead of a corporate store and the level of customer service has decreased ten-fold. If you order something on the internet Corporate will keep your money and it will not be credited to you account. The franchise owners will blame corporate and vice versa. The employees are great however the franchise owners are only interested in making as much money as possible, as fast as they can, and at the customers expense. I will never shop this store again and I am taking my business to Aaron's or another store but I will not shop Rent A Center. I will not give any glaring reviews of this store, and will only tell friends and family to avoid Rent A Center...