Starbucks — Restaurant in Charles Town

I want to preface my review by mentioning upfront that I'm hearing impared. I've lost my hearing twice and had it brought back twice now through surgery. I visited this Starbucks with my husband. We were serviced by a girl named Bri. Firstly, I couldn't hear her and she didn't enunciate well enough for me to read her lips. Not to mention, based on her facial expression she made it seem as though we were inconveniencing her by placing an order. The order I'd spoken at the time was requesting a "Medium (Grande) Mango Dragonfruit Refresher with Lemonade and a Large (Venti) Water." My husband who has no hearing issues confirmed that I'd spoken clearly and had she been actively listening our order would've been correct. Now I'll take fault for not trusting my gut and speaking up when I saw that our total was more than it should have been but I had just assumed that like many other places in this economy this Starbucks had just started charging based on cup size even for water. After NOT having the order repeated back to us as well as having to ask Bri to repeat herself when she asked for a name for the order (which should've been a sign that she in general needed to speak up or enunciate her words better) I just left things as they were. I even left a small tip despite my mild frustration up to this point. My husband and I sat down and waited for the order to be filled. The name given was NEVER actually called out. I even saw what looked like the main drink requested up at the counter but because the name wasn't called out assumed it was for someone else ahead of us. I asked my husband several times (even in subtle [and admittedly beginer level, as he's still learning and prioritized swear words over conversational dialog] sign language) if the name had been called. Each time he'd answered "No". After about 5 minutes of us sitting and waiting for the name to be called out, FINALLY one of the other girls working behind the counter asked us if we were waiting for an order and I said "Yes" and told her the name we'd given. As we walked up she handed us a Grande Mango Dragonfruit Refresher with Lemonade and a Venti Mango Dragonfruit Refresher. As realization hit me that we hadn't gotten a receipt I muttered without realizing "That was supposed to be a water." My frustration only increased as I noticed the 2 remaining girls behind the counter looking dumb-founded like they were deer in headlights instead of trying to offer up a solution. Leaning into my husband's calm demeanor I just sighed said "It's fine." and we left. As I said before I will take fault in not questioning the total or asking for a receipt like I normally do. But also after today I will not be returning to this Starbucks as this experience there has taught me that the employees there don't value their...

The employee that wears a pink hat is absolutely horrible. I ordered through the app as I was nearing their location to save me time as I buy my drink and food while on my way to work. The employee with a pink hat very rudely opens the drive thru window to yell at me to give them more time to prepare my food and before placing my online order. Then proceeds to slam the drive thru window shut.

First of all, I was here very early in the morning. There was no rush. No long lines in the drive thru. Barely any one in the store. I ordered through the app 5 minutes before going to drive thru.

Second of all, I did not mind waiting a couple of minutes in the drive thru for my order. I am a patient person. I know I placed my order right as I was nearing the location. But it does not give that employee a reason to be so rude to me. I never even complained about the wait time.

The way she went about it was VERY UNPROFESSIONAL and RUDE. She had an attitude towards me that was uncalled for and completely unnecessary.

She could have said it in a nicer way, but no. Seems like this place does not teach their employees professionalism or kindness.

It is absolutely embarrassing how bad the employees are at this Starbucks location. They should be embarrassed of themselves of how they are representing the company.

If you look at their past 1-star reviews, they mention about how unacceptable the behavior is of the drive thru employees. It seems like it is a reoccurring situation that the store manager will not fix.

Will never go back to this...

I visited on 11/1/21 around 11am. I ordered the vanilla sweet cream cold brew with extra sweet cream as always. After waiting 20 minutes in the extremely long drive through line I got to the window and the lady tried to give me some drink that looked nothing like what I ordered. I told her that this was not my drink and after disagreeing with me she said she would have it remade. After another 5 minutes of waiting for a total of about 25 minutes in total waiting for my drink the lady comes back with what looked like the SAME exact drink that she first tried to give me. I once again told her that this was not the drink I ordered and when she tried to argue with me I explained that it looked nothing like what I ordered. After still trying to argue she was cut off by her co-worker that told her that my drink was behind her. She was in fact trying to give me the wrong drink and had no idea. I was extremely aggravated at this point but finally got the correct drink. I will note she did seem to have even more of an attitude after her coworker corrected her and I saw that she was wrong. If you are working at Starbucks you should know which drink is which especially since it tells you what it is on the cup if you look. HORRIBLE experience. I understand this location has some extreme problems with staffing but that’s no excuse to argue with me when you have no idea what you are...