Omaha Steaks — Local services in Charlotte

My husband is going to be away on Father’s Day and so the adult kids shipped Omaha steaks to be delivered today for a grill out tomorrow. When the package got here, two of the three most expensive items were left out of the packs with check marks near them indicating that they knew they were not in there prior to shipping. They were the 2 Prime ribs ( most expensive) and 4 burgers ( thirst most expensive item). The seasoning packets were also missing. All that was received were 2 Filets, 4 potatoes au gratin, and a German chocolate cake. When we called, we said just credit our daughter’s card for the full amount as they would not get them here until Thursday and we would be gone and we would now just have to go out to eat to celebrate Father’s Day as there was not enough food for all now. Ashley and The Supervisor, Krista, were extremely rude and unprofessional and said that they could only refund what was missing. We asked them to come get the rest and take it back and refund as we didn’t want the rest because we couldn’t have a complete meal. She said we could drive to the nearest Omaha steak and that it was a human error and that was all they would do. She further told me that she wouldn’t talk about it any longer and would not talk to us any further as we were not the buyer just the recipient. I will never do business with this company again. It seems like they have poor customer service skills and don’t take accountability for their mistakes nor do they try to fix what they did to satisfy the customer, I have never dealt with them before and would never going forward after...

For a second year in a row I received an electronic gift card for Omaha Steaks, but the second experience was worse than the first time and I've already asked my friend to please use anything else in the future.

The website is terrible, the prices are way too high, their business model appears focused on aggressive upsells, their customer service is not even directly listed (requiring a transfer via sales agents unable to provide support), and even their customer service agent was not able to assist immediately - promising to call me back.

Apparently, I received an e-order number and not the requisite e-gift-card - for whatever reason. Given that the one sales rep and the customer service rep both complained about their system being unresponsive, I could certainly imagine the original problem might also have been due to Omaha Steaks IT problems.

I've wasted 1.5 hours of my precious weekend trying to redeem a measly $100 gift card. At this time, I would like either Omaha Steaks to refund my friend, or otherwise send me whatever they can for what is, after all, a significant amount for a groceries purchase, but without me paying even one cent more. If all they would be willing to send me for the $100 is a bag of chicken things, I would take it and chalk it up to experience. However, so far, they haven't even proven themselves capable of...

I caved for the overpriced convenience. I ordered two surf and turf meals for relatives this Christmas. The first arrived as expected. The filet thicknesses varied widely in the package, and the (7 oz.) lobster skewers are minuscule. Combined, they might make up one decent sized lobster tail. The second was delayed, first by one day (I was appropriately notified), but then didn't show up on the day they said it'd be delivered. As my relative was leaving town on the expected day of delivery, there's no way for him to get the perishable package if/when it's actually delivered. Omaha Steak refused a refund, instead suggesting that someone else pick it up. Sorry, not expecting someone else - during COVID - to pick up and properly store perishable food for two weeks. While it was quick and easy to order (and pay), I'm afraid that's all you get - convenience on the front end. The food quality isn't commensurate with the price, delivery is suspect, and customer service was lacking. I won't fall...