Target — Local services in Charlotte

Avoid this Target at all cost! After calling to locate a couple of items, I asked Kristen if she had the items and confirmed the specific details. She assured she had them, I thanked her and advised I would be in shortly. After she stated placing an online order would take several hours to process! 30-40 minutes later I was in store to make my purchase. Once at guest service I asked for the items to make my purchase. I kindly told the employee that I had items placed on hold, Kristen turned and replied she didn’t put them on hold! Subsequently I reminded her that I stated I would be in shortly. After she confirmed she had them, after confirming the specifics. In the midst of doing so, in so many words she told me I was lying! Mind you I drove 20 mins from Cotswold, to waste gas at this high price rate only to lie on Kristen. Makes sense right? Not even! I went to the women’s department to check for the items, where another employee was there, and helped me to check. Only to realize they were not in stock, and per the system was last sold in August. Since it is only July, I assume that meant august of 2021 and not 2022. Not once did Kristen apologize or offer to go look for the items, nor did she follow up in the department. This store and it’s management team are racist, and practices discriminatory measures. I am sure if I had blonde hair and blue eyes it would have went significantly different! This is a pattern and practice for this store! It’s very different then what you would expect compared to shopping at Walmart! Seems they are one in the same. If anything similarly has happened to you I implore you to join my complaint to the BBB as well...

I came here yesterday to make a purchase and when I got through the line to make my purchase I realized I had left my debit card at the restaraunt I had just came from so I asked the cashier if he could hold my things for me while I went to go retrieve me card and he said that would be fine. Was only gone for about 20 minutes max and when I return, the boy who had rang my items up was gone so I went to customer services to see if maybe my bag had been left up there. The man at the desk was very nice and said no one left a bag that he knows of but he looked for it for several minutes anyway to be sure. He then told appointed me to the manager and said I should ask her and that she would probably know. She had been pacing around the remaining two open registers since I had left the store so I assumed she would or at least be helpful in some way. I walked up to her and told her my situation and she looked very irritated like she didn’t have time to deal with the situation even though when I approached her she was doing nothing but marching in circles around the registers. She told me to ask customer services and I told her I had just came from there and so she pretty much shrugged her shoulders and did not a damn thing. Told me “I don’t know what to tell you”. She didn’t even attempt to look for my bag, let alone try to maybe track down the cashier to find out where it went. The new guy at customer services did more to attempt to help me than the actual manager. Some of the worst management I’ve ever seen. Instead of just grabbing duplicate items, I left and spent my money elsewhere and I will never shop at this Target...

I wanted to purchase an item in the electronics department but needed an employee to unlock it. I waited in the area for several minutes, but no employees were around to help me. I called the store and asked if they could have someone come to electronics to help me, and they said they would send someone over. I waited a total of 15 minutes for someone to come help me but no one ever came. I went to guest services at the front of the store and asked if someone could help me, and apparently none of the numerous employees in that area could, nor could any of the employees they reached out to via walkie-talkie. Apparently no one in the store had keys and/or access to retrieve items in the electronics department/back room on a Friday afternoon. I understand there are labor shortages, but it does not make sense to leave the electronics department unstaffed (it seems guest services had at least 10 employees around). An employee should be there not only for security purposes, but to unlock and sell some of the highest priced items in the store. The item I wanted was in stock only at this location according to the Target app, but as I didn’t have all day for them to figure out who could accomplish the simple task of retrieving the item, I left and went to the Stonecrest Target a few minutes down the street. They had several employees in the electronics department who were very pleasant...