C'ville Appliances LLC — Local services in Charlottesville

Best experience we've ever had buying an appliance, and we've lived in Albemarle County for over 50 years. Zee was professional, prompt, courteous, and bent-over-backwards to be helpful and take care of our situation . . . and his team was the same way. Here's what our situation was: middle of the recent snow storm, we live in a rural area so we were snowed and iced in . . . and our 13-year-old washing machine broke (not bought at Ch'ville Appliance). We couldn't get anyone to risk coming out here to fix it. We tried for days, and when it reached over a week, and any prospect of repair was at least a week away, we called Ch'ville Appliance to see if they could sell us a new one. After talking to Zee for 15 minutes or so, given our dryer was old as well, we decided to buy a new set. He gave us a fantastic price on a premium washer & dryer he had in stock, and promised to get it to us in a day. I warned him about the ice on a VERY long driveway and the ice on a VERY long walkway to the house. He said, "no problem. We'll get it in there somehow. He came the next day, and they basically strong-armed the units all the way to the house . . . dolly where they could, and lifted/carried where they couldn't. (Zee is apparently a weight-lifter . . . no lie!). Installed, tested, ran it . . . all in an hour. So we couldn't be any happier and can't say enough nice things about Ch'ville Appliance and their team . . . Zee, Quell, and Andel! Wow! Fantastic. We'll go back again and we recommend everyone else does too. ...

Our refrigerator died during HOT weather (July 24th, 100 degrees), and to purchase a new one from Best Buy, Lowes or Costco would require a 3 week wait for delivery, as they order and we wait. I found Cville Appliances LLC on the web, drove to 5th St, and found what I needed. Zee and Sami were SO kind, and they worked late to give me a same day delivery after 6PM.

With in an hour, the unit, a Maytag, started sounding like a garbage disposal, with loud strange noise. Ughhhhh!

We contacted them first thing the next day, and Zee and Sami were able to obtain a perfect FridgidAir, and he give us a discount to boot: a better deal than Lowes!! The first unit was picked up and the second fridge delivered that day. When Sami says "I only want you to happy with your purchase", believe him. So kind and generous.

PERSONAL WARNING: keep away from LG!! our $3000 fridge was under warranty, but when the compressor died, we discovered that there is NO one in Cville to Waynesboro authorized to service them. After 2 hours on the phone with LG "customer support", and we were told to junk it. Disappointed in LG would be a kind thing to say. (Really : F*ck LG)

I am a Critical Care RN at. UVA, 30 years experience. I do not lie. These guys treated me the same way I treat my patients: like family. Thanks...

Needed a new refrigerator ASAP, ours unexpectedly just died. Was in a panic as the fridge and freezer were both fully loaded. Tried calling several local stores, NO one could deliver same-day. Called C'ville Appliance in Charlottesville which was farther away from us. I explained what we were looking for and was immediately put at ease by Zee, who texted several options for us to consider. And when I inquired about the dreaded same-day delivery, was told, "OF COURSE!". We opted to take the drive and see the showroom and were greeted with friendly, professional and knowledgeable service. We were immediately acknowledged and weren't rushed. Zee spent a LOT of time with us, very patient and understanding. We chose a Whirlpool side-by-side with water dispenser & ice maker- so much more room inside, I LOVE IT! We also spoke of our future needs and he showed us those items as well. We left relieved and WITHIN 2 HOURS our new refrigerator was delivered and installed by Sami and his helper, both super nice as well. What started out as a very stressful experience was completely turned around by Zee and Sami. Looking forward to seeing the new store and our future...