Chattanooga Imaging East — Local services in Chattanooga

I had an appointment that was scheduled on July 7th. They called on the 2nd and confirmed it with me and told me how much my payment would be which was going to be $400. They let me know that if I needed to cancel that I call 24 hours before my appointment to cancel. I had time to think about the payment between the 2nd and the 7th. It was a lot and I decided that I needed to reschedule. It was on a holiday, July 4th, that I realized I needed to reschedule. I looked on Google and Google said they were open which I thought was great. So, I called on July 4th and it went to their voicemail because they ended up not being open even though it shows on Google that they were. I left a message plainly stating that I needed to reschedule and let them know that I was trying to reschedule before my appointment on that Monday. I even looked on my patient portal to try to reschedule. There is a place to click to reschedule and I tried it. Once I clicked on that it said that I had to contact the office to reschedule. There wasn't even a place to type a message to them. Why have a reschedule link if patients can't use it to reschedule? Anyways, I know the weekend isn't considered business days. But, I called and left a message on Friday which was days before my appointment and I'm still being charged a cancellation fee of $50. They said that because I didn't speak to them directly that it didn't count that I tried to call Friday and left a message. They also hold it against patients if they have previously rescheduled or cancelled appointments even if you called before your appointment day and didn't go against the cancellation policy. That's what they did to me. I was told that they take everything into consideration when it comes to choosing whether or not to charge the cancellation fee. They did not care that my co-payment was going to be too high at the time at $400 which is a reason why I was rescheduling. Now, I not only will have to pay my co-payment when I can finally get in there but I now have a $50 fee on top of that. The manager, which is over the Cleveland office as well as the Chattanooga office, told me I had confirmed my appointment on the 2nd and I had "time" to think about it before the 4th which is when I called. I tried telling the manager repeatedly that I called before my appointment which is on the 7th and nothing I said mattered. Now, she did say that if they had known sooner then they could've filled my spot with another patient who needed an MRI as well. I feel that I tried. I done what I could do. On the 3rd I was still thinking about the co-payment. But, if I would've called too late on the 3rd it would've been held against me as well because I would've had to leave a message even then. So, I feel that they hold things against patients even if they can't afford it and even if they call before they're appointment date even if it's on a message. They should have an answering service like other offices. Because of this I do not feel that they consider their patients or deal with each patient holistically. How I was...

The local facility over the years has been great to work with but their Plaza Radiology DBA Chattanooga Imaging and their billing group is a nightmare to deal with. For over four months they have consistently over billed me originally for $409.55 during April and May statement. Medicare approved their original procedure which was done at Imaging East with an approved amount of $112.47 and Medicare stated my billing portion may be $32.91 but since Aetna is my secondary they paid $19.89 which was $13.02 less due to my portion of the Medicare Annual Deductible so it should have made my payment to Plaza aka Chattanooga Imaging at $13.02. Their statement showed the Aetna payment but they labeled it as a Medicare payment. My wife and I tried to explain to them from the beginning when they first billed me $409.55 in April and then again in May. They were ignoring my phone calls explaining their error to them on everyone of their statements so in late May I filed a complaint with Medicare about their over billing practice and once Medicare sent them a letter about their over billing they immediately lowered my bill in July to $32.91 but never took into consideration the Aetna (my Secondary) early payment of $19.89... Finally today we called for the fourth time and the girl seemed to understand but still asked us to send them the Summary Notice from Medicare and the EOB from Aetna which previously the girls had said they would have access to. If I hadn't gotten a nasty phone message stating if I didn't pay the $32.91 online they would turn it over to collections I would have still been waiting on the supposed reconciled bill expecting it to show the actual owed amount but they've constantly ignored our phone conversations with them and billed what they wanted to. To say the least I will NEVER darken the doors of Chattanooga Imaging East ever again for a procedure due to their incompetent Plaza Radiology and their Morons in their Billing Service and hopefully this nightmare will end when we mail them the info this last girl had requested. Ps: If anyone from Chattanooga Imaging reads this I issued a check through my online banking to be sent in the amount of $13.02 (my actual owed portion) and Plaza should receive it by August 17th even though Plaza has consistently instructed me not to send a payment of any kind until the bill is resolved. I would so hope that they turn this over to collections so I can sue them for fraud (trying to collect the additional amount already paid...

They sent a confirmation text of my appointment to my husband, whose information, name, relationship, contact details or consent to release info I NEVER released. It's my first time ever trying to get an apt with them, NO IDEA how or why they had his phone number?

They scheduled me for only 1 of 2 imaging requests, booked me for an appointment date that only offered 1. They had to call/reschedule 3 days later because fortunately someone caught it.

They told me that they worked with my insurance provider, that my mammogram & ultrasound were covered in full. After 3-4 back/forth calls confirming the details of the apt because they booked it incorrectly at first, less than 24 hours beforehand, they called (after assuring me that this was covered by my insurance company) that actually it will be $450. Turns out, the procedure is completely covered by my insurance company (PPO, BCBS), but they are so unorganized that they did not know that they are not approved for my plan. It was not until I spoke with my insurance provider that I learned that mammograms are COMPLETELY covered via Obamacare, they just misled me--by saying that they did work with/accept my insurance.

At best, this practice is sloppy/unorganized, they do not know their own partners or how to navigate their own systems. It is beyond unacceptable to release someone's medical information (OF ANY KIND) without consent.

It is unethical to tell someone they won't have a bill, and less than 24 hours beforehand--to say that it'll be $450 and to not mention that it is because we actually do not work with your insurance company.

When I raised the issue & let them know that they RELEASED MY MEDICAL INFO WITHOUT CONSENT they acted like it was not a big deal--barely apologized.

When I did have to go for an HSG--they did not provide me a sheet to wait to cover myself & asked me to point my naked ass facing an open door & were bothered when I rearranged myself to wait for the radiologist to come in. What is WRONG with you people? You are medical professionals? Who does not offer women a sheet to cover themselves while waiting for a gyn procedure? Do better.

WOMEN BEWARE.

At its worst? The people who run this place are deceitful, predatory...