Havertys Furniture — Local services in Chattanooga

We'd spoken with Jeremy Crabtree at the Chattanooga, TN, store by phone yesterday to confirm that at least part of the sectional sofa we wished to buy was available to view and try out in their showroom. Arrived at the store -- about 75 miles from our home -- and Jeremy was hospitable, friendly and very helpful.

He answered all of our questions and offered valuable information in addition to the facts that we'd gleaned from the Haverty's website. Jeremy escorted us through the ordering process, scheduled the delivery, and processed our Haverty's card application so that we'll have 18 months in which to pay off the balance.

We have Jeremy's card as well as our order documentation, and we've been briefed on how we'll be contacted before the delivery date for confirmation and more concrete arrival information. A wonderful experience and well worth the time and expense to travel across the state line from Alabama to place the order.

We'd originally hoped to purchase a similar piece from Costco (discontinued), then found a similar piece through Macy's (they won't deliver to our area) before discovering our final selection on the Haverty's website.

Glad to be dealing with a company that originated in the southeastern United States,...

Emily took such great care of us. We went to a total of 14 furniture stores, some in Nashville and even went to Dalton. We ended up going to Havertys because it was recommended by another furniture store. During our first visit we were greeted by an enthusiastic but not pushy salesperson in training, Emily, who had an endless amount of patience for all of our questions, concerns regarding what we were looking for in a new couch. She showed us everything they had that matched our requirements. We fell in love with a sectional in their showroom. We wanted to take our time making our decision. Emily was so accommodating and totally understood that we needed to go home and think about it. Well, after careful consideration and another week of visiting showrooms, I received an email from her informing us of a new sale that was going on. We went back to Havertys and Emily greeted with open arms! Needless to say, we bought our dream sectional and could not have been treated any better. Thank you to Emily and the finance team for such an amazing and...

Well here it is July 14th, and I still do not have my complete order. I puchased this furniture April the first week. I have litterally been getting the run around about when the sofa will be delivered. Nobody at Haverty's can give me a clear date! I spent over 18,000 dollars at this establishment! To say that I am angry is an understatement!!! Update 7/26/21, I am sitting here waiting for the last piece of funiture finally...The window they gave was 3:15 -5:15. Well 5:45 and I am waiting for them to show up!!! The undo stress and inconvenience is just ridiculous 🙄 can sombody tell me how this company is still in business. Go to see Fred Smith at Factory Direct in Chatanooga! Next day service on quality furniture! 👌The first part of my review was taken down,over time. But you should know that my purchase was done in January of that year! And my furniture was litterally sent 1 or 2 pieces at a time. While we moved here from California with...