Kennedy Jewelers — Local services in Chattanooga

We've had several repairs or purchases of precious jewelry at Kennedy Jewelers. These are just a few examples of our experiences with them: My granddaughter's (now) husband had her great-grandmother's diamond placed in her engagement ring, which he purchased from Kennedy in the style that she wanted. That ring is more than beautiful. My husband lost a diamond from his 2 carat diamond ring. They found a beautiful replacement diamond and repaired the ring so that he wouldn't lose more diamonds. Recently, they placed a marquis diamond into my anniversary ring. I had lost the center diamond. This ring is absolutely gorgeous! The work they do is top quality and the service given is more than awesome. We will never use another jewelry store for any reason. Kennedy is always honest, and they can be trusted with any purchase or repair. Needless to say, I would give them 100 stars if that...

Initial meeting and work request went smoothly and was pleasant. Item was promised a few days after review and replacement stone ordered. Almost a month went by. No communication from them, I had to reach out several times. Jeweler got sick at some point was the story, but only after my inquiries. "It will be ready for pickup on Friday before close of business, we will let you know." Twenty minutes to 5pm and no call or message. I decided to drive to the store as this is the last day I can get the item before Christmas. I arrive at 5pm and find out it has not arrived yet. So I wait another 20 minutes which is after they are closed and it finally arrives. Paid and left.

Ring looked great and price was decent. Owner has reached out and apologized for the lack of communication and promises to be better. A small local business deserves another shot, so another update...

It is fair to say that I was a little intimidated by the engagement ring shopping process. I had an idea of what my girlfriend was looking for but no knowledge whatsoever in pricing, stones, shanks, etc,. I stopped by Kennedy Jewelers expecting to have a hard time finding something with a “WOW” factor in my budget. I have to say I was pleasantly surprised by the great customer service and down to earth attitude that Jeremy and his staff displayed. They walked me through the process, helped me find a ring that I liked (and she loved), and kept it within my budget! Needless to say, she said yes when she saw the beautiful ring that they helped me order. I’m certain it was the ring that tipped her decision in my favor haha. If you are looking for a ring and want to speak to a team that’s knowledgeable, helpful, and respectful, go see the...