Harbor Freight — Local services in Chehalis

The Chehalis location is ridiculous... This isnt the first time there has been issues here with multiple people I know. I ask if they still carry a specific tray and get shown a magnetic strip. Those issues I can overlook. Especially since some people don't know and try but also with current staffing issues, good help is hard to find. Today was the last straw for me though. I wanted to purchase a tool cart and was told that there were multiple available. The cashier asked someone to go to the back and get one while he rang me up. I thought the unit was on sale however it was only for Inside Track Club Customers. The cashier says I can save $50 by joining ITC. I ask what all is involved; signing up, fees, ect. The cashier states that all I have to do is say yes and he gives me a club card(like safeway, orreillys, or cabelas) that can be scanned at check out. I said OK then get a total that is more than the unit at full price. It saves me nothing. The cashier was intentionally trying to deceive and get an up sell. I don't appreciate being lied to nor do I do business with stores or locations that do not treat customers with respect, honesty, and perform their job with integrity. I suppose customer service at this particular location matches the mistreatment of the workers in communist China that build most of the products...

I'm a diesel technician I got tools from DeWalt I got tools from snap-on I got tools from husky and people give harbor freight a lot of garbage but I'll be honest with you I buy a lot of stuff from them too whether it be a wrench or even something as more precise as a torque wrench I have found that even their pro series of icon torque wrenches outperform some of those overpriced snap-ons I would use the other terminology for snap-on if this wasn't a public post but let's just put it this way for the price of harbor freight icon against a snap-on I'll choose the precision of the icon cuz at least I'm not taking it in the back door with icon like I am with snap-on and I'm in this store which is like a man's toy store every few weeks that I should have stock in the company that's how much I got to say about harbor freight Good company and quality of tools is getting better by the day as far as...

Bad Customer Service, Went in to buy one of the tool boxes they had on a sale. Asked an employee to see about getting it in a color. He straight up said IM NOT SELLING YOU THIS ONE! "long pause" its a display. I asked him about the coupon that had it at a lower cost.. his response was that of someone who was irritated and not caring. "DO YOU HAVE IT" IM NOT LOOKING IT UP FOR YOU! I like Harbor Freight and the majority of the people were friendly.. this guy who is supposed to be a manager should learn to lead by example. was just a complete jerk and he shouldn't be a manager or work customer service with...