Big 5 Sporting Goods — Local services in Chehalis

We shop here for most of our kiddos sports equipment every season. Each time, we hope the experience will be different because going to Olympia is both far away and typically more expensive. Every time, every season we are challenged with not just bad customer service, it’s absolutely horrible.

This time, the straw that broke the camel’s back and reason for me finally getting frustrated enough to post a review, we were shopping for soccer gear. I had to go to the front counter and ask three times for help because the pricing of items was very misleading. This seems to be a theme frankly, we had a similar issue during baseball and football too. They have a sale price listed and countless items stocked on that shelf but tell you at the counter that it is full priced. Total bait and switch and it’s just plain wrong.

When I expressed my concern about to the manager, Yolanda, she jumped into berating us (kids and all) to “inform” that it isn’t their job to make sure they are stocked right or that the pricing is correct (really?? Isn’t that EXACTLY what your job is?) We are the ones that need to be more educated in her eyes. You can’t make this stuff up. This is also very hard to do when there were no prices on many of the items we were looking at other than the sale sign. This was the reason we asked for assistance in the first place while in the aisle so many times to try and understand the utter insanity of their stocking setup. When we did get “help” 20 mins later an employee named Heather also yelled at my kids and I stating she had been there the whole time and that we need not have waited; we tried in a dozen shoes and no one was present. It’s a very small area, we’d have noticed her ;)

Anyway, moral of the story is that we will no longer be returning. Don’t care if it costs more, we’ll go to Oly. If anyone of consequence in management or leadership reads this please note this, we have heard the same thing from other team parents that share the same experience. Something there just isn’t right and it has to be a company or local store culture thing to be this far reaching and long lasting. Consumers are getting smarter and not willing to put up with poor service, bait and switch, and plain mean people. Do something...

I would rather give THIS BIG 5 SPORTING GOODS STORE A BIG FAT -5 STARS. BECAUSE. THEY ARE TRYING TO TELL ME AND EVERYONE ELSE THAT WE HAVE TO HAVE THE VACCINE FOR COVID AS WELL AS PROOF, TO BUY ANY KIND 9F SPORTING SUPPLY..... AS WELL AS INTO THEIR STORE. TO BE FAIR, I do not know if EVERY BIG 5 SPORTING GOODS STORE is demanding the same 5hing or just THIS ONE IN CHEHALIS, WASHINGTON. Last time I checked WE STILL LIVE HERE IN THE UNITED STATES OF AMERICA, HOME OF THE FREE AND THE LAND OF THE BRAVE... (THIS MEANS NOT RUNNING AROUND HIDING BEHIND A MASK THAT DOES YOU NO GOOD WITHOUT FRESH BODY COVERINGS FROM STORE TO STORE... NOT TO MENTION THE LACK 9F GLOVES AS YOU PICK UP OTHER THINGS THAT OTHERS HAVE PICKED UP, COUGHED AND OR SNEEZED ON... NOT TO MENTION THE CASHIER WHO HANDLES IT ALL....) Where we are still allowed to think for ourselves, and make our own choices.... For ourselves.... Being told how to live, and what to do and when may work out well for Russia, but WE DO NOT LIVE IN...

Big 5 is a great place to get sporting goods and an even better place to find shoes for the kids for back to school. They usually have some shoes on sale or clearance at really low prices. Like $10 to $15 for some types of shoes, so even if you are on an extreme budget, you can usually find something there you can afford thats better quality than places like Walmart. As for the other products, you can usually find what you need if its sports related. It may be higher priced than other places, but you go to a specialty store for the specialty items and knowledgeable staff. You can...