Target — Local services in Cherry Hill Township

Over the weekend I happened to be in Clifton NJ and stopped into Target. I bought some shoes and came to this Target (near my house) to exchange them for a larger size. The woman at the customer service was nice and called her manager over when I had a question she couldn't answer. I told the manager that in looking at my receipt I had just noticed I was charged for a $3 knit hat that I didn't purchase and it was strange because if done self check out at the Clifton store where I bought the boots. I wasn't telling them because I wanted the $3 back, I'm also a manager and I think of what other customers could have been impacted. The manager said I'd have to return to the Clifton store to talk to them to confirm the transaction. I explained it was over an hour away to which she said "they didn't have a way to check it. I told her again it wasn't about the theee dollars and that okay that fine because I didn't want to speak about it anymore. While walking to my car it didn't sit right with me. She could have called customer service or provided that as an option for me or as a manager just take the $3 loss and not inconvenience the customer but she didn't. I got on the phone with customer service they reposnded instantly the rep took ownership of my issue and it a big deal (which was appreciated) and thanked me for bringing it to his attention. I told him my thought was that someone must have been ringing something up befor I got to the self check out and the item stayed on there and I hadn't noticed because it was $3. I came back to Target later to pick up some items I'd forgotten during my visit and noticed for the first time that other than a credit card there was a way to like a rewards to your debit card. I asked the cashier that was checking me out for information and she said she didn't know. I asked her if she had a pamphlet and she said just the card I was holding which references a website...there wasn't a long line she could have found the information out to share with me since this is information as an employee she should know....

Horrible experience! Rude people at the customer service return/exchange counter. My wife has been struggling to keep up breastfeeding and going back to work. I wanted to help so I bought a pump that we were hoping would make things easier… Elvie is the brand and it’s rechargeable and with decent reviews. It never worked. Followed the instructions and charged it up but kept getting an error light flashing. Ok no problem we can exchange it for another one. Not the case. You can’t return once opened. How was I supposed to know?! Usually there’s a label indicating that the item is not returnable once opened. My box did not have anything but clear tape. I checked on the shelf and found (2) boxes just like mine. (1) had clear tape and the other had the peel back label that said clearly it would not be returnable once opened. This is all well and good I guess except the customer service associates were full of excuses from the start and couldn’t even find the number of the manufacturer for me to call so I could wait however many days it would take to be sent a new pump. Days are long with a 2 month old baby and I feel ripped off and very dissatisfied with the purchase and the service. I would not have bought a pump that was not returnable and I feel also that the pump I bought was previously returned (for “sanitary reasons” I was told by the customer service representative they cannot return/exchange a pump that was opened). Anyone can use clear tape to close an opened box. I was likely sold a previously opened box. I guess the sanitary policy didn’t matter when I bought the pump. Clearly they all had tamper seals on them and target taped and resold them with clear tape. I will not go to target again and I hope other shoppers do not have to have a similar experience to realize this is not a good place to shop. See photos...

So today I started my journey off at the Cherry Hill target. I met a very nice Scioscia that help me track down a bike that I was looking for. Unfortunately the bike was in East Windsor New Jersey which was a 45 minute ride each way. I took the ride and I purchased the bike that I want it. Then I went back to cherryhill three turn the bike because it was damaged. This is where I give it a one star. I get the customer service and the young lady behind the desk tells me they are not doing any exchanges or returns until April 27. I asked for a manager. A manager by the name of Drew comes over and says can I help you and I explain to him that the bike is defective and I purchase it three hours ago. He tells me we are not doing exchanges or returns and then I ask him where are my receipt does it say this. He then turns around and tells me can I read because there are door signs that say no exchanges or returns on the front doors right next to where it says you must wear a mask he goes you’re wearing a mask so you must’ve read that sign. I told him that no it is a Law in NJ TO WEAR a mask. This was horrible customer service. The bike was not cheap and now I am stuck for two weeks without a bike or a refund. Target needs to implement better policies. First they need to get rid of Drew from Cherry Hill New Jersey second they need to put the policy on the receipt paper and last they need to be more like Walmart and be more customer focused. I am unemployed and I really can use my refundSo I can purchase a new bike or get my money back. If I do not get a chance to exchange or return this bike before 27 April I will no longer shop at target. I understand we have a pandemic going on but target is very quick to take peoples money but they do not wanna return the money if they’re unhappy over broken or...