Hobby Lobby — Local services in Cherry Hill Township

I gave 5 stars because I love Hobby Lobby, and MOST of the employees are friendly & helpful. The one manager at the time of this review needs some training herself. I was charged sales tax on yarn and didn’t realize it until after I got home. When I drove the 45 minutes back to the store to get my $4.99 in tax back, the girl working the refund-exchange register was the one who originally rang me up and charged me the tax. She said all clearance is taxed. I said “no it’s not. yarn isn’t”. She said there is no way to change it to not charge tax. I said “yes there is. It’s the same as if it was full price yarn. You have to hit the yarn key on your register to make it non-taxable” She looked bewildered. She called the manager over. I explained the situation. The manager said “you have to tell us you are using the yarn for clothing so we can make it not taxable”. I said “no I don’t. That’s not it works. Yarn is rung up with the yarn key on the register and it’s automatically non-taxable”. Then she said,” did you bring the yarn?” I said,”no. I bought 68 skeins and took the clearance tags off when I got home. I also bought $100 worth of yarn from each of 2 other stores and took the clearance stickers off them so I don’t know exactly which skeins were bought at this particular store. I realized your store charged me tax after I had finished taking all the tags off and combined the yarn from all 3 stores.” She said “I have to check the camera footage but I can’t do that right now. We are busy”. Then she walked away. She wasn’t smiling. She had a blasé attitude and wasn’t helpful at all. She wasn’t that busy. She was standing there watching everyone work. So I called customer service after the weekend. The lady there was FANTASTIC. She took down the receipt info. I’m sure they have access to the camera footage (or call the store for it) so they can see it was indeed YARN that I bought that day and not 68 of some other kind of needle arts craft. She asked if it was ok to get the tax refunded to the card I used to pay. I said yes. She said she would follow up with me and let me know when to see my $4.99 refund. This whole deal irritates me because I was a customer service manager for a huge retail chain in my mid 20s. I trained HUNDREDS of new employees from all the stores in our area. I was also an assistant manager and then acting manager of a Joann store (while in college). The fact this MANAGER doesn’t even know yarn is rung makes me wonder WHO is training these people??? This wouldn’t fly under MY watch. You can’t blame the employees if they aren’t trained properly. That’s MANAGEMENT’s fault. That’s how businesses go down the drain. That’s why I called corporate. They need to know what’s going on at the store level and...

3 stars because I am Extremely disappointed because the way My daughter and I were just treated. I was with my 7 year old daughter and we traveled from Philly, we had a hand full of stuff and she had to use the bathroom, so we went and the cleaning lady had it blocked off and was changing the trash bag. I asked her if my daughter could use the bathroom and she said for us to go to target because they are closing soon.. This was around 7 and they close at 8... I get it, you don’t want people in there while your cleaning or in the case where someone can slip and fall and it be a liability, but she was simply changing the trash bag and didn’t even get to the point of moping the floors so she could have let my seven year old use the bathroom, she’s a child. If you want to clean the bathroom why not at the least do it the last half hour before the store closes.. I am sure the cashiers and everyone else wants to get out of there by 8pm but customers are a priority in this type...

I am writing to express my disappointment with my recent experience. The manager’s response when I inquired about purchasing a dollhouse was rude and dismissive, her reply, “now,” delivered with an unprofessional, disrespectful tone, was unwarranted and unacceptable.

When the product was damaged while I was assisting the cashier, I immediately took responsibility and sought to resolve it. Instead of professionalism, I was met with rigid, antisocial behavior from the cashier and two lead front staff who were barely verbal, unhelpful, and dismissive, one even combative.

For a store where I spent over $300 that day, the level of customer service was insulting. I left feeling disrespected and regretting that I did not return everything on the spot. Hobby Lobby claims to value service and respect; this location demonstrated...