Value City Furniture — Local services in Chesapeake

I am thoroughly dissatisfied with my experience at this store. I purchased a dresser and two nightstands in September. Initially, I was informed that delivery would occur a week later. However, after applying for a store card, I was later told that the items would only be available for delivery on October 30th. Although disappointed, I accepted the delay after receiving an apology from the staff.

On October 30th the item did not arrive, nobody traded out to informe me anything, when I called I was then told they would be delivered on October 14th. Once again, the delivery did not take place, and I received no communication or updates regarding the delay. After reaching out, I was assured the items would be delivered on October 19th. Yet again, no delivery occurred, and I received neither a call nor any form of notification regarding the status of my order.

To make matters worse, when I finally spoke with the manager, I was met with rudeness and a lack of professionalism. At this point, I have already made two payments for the items that I have not received. To add insult to injury, I was informed that a 15% restocking fee would be charged if I chose to cancel the order.

This entire experience has been a major disappointment, and I will not be doing business with this store again. I strongly advise others to exercise caution when considering purchases from...

So I would start off by saying the staff really saved this from being a negative review and moved this to a positive one. I took some time to let things settle before writing this review. To be honest I had an interesting buying experience that went south on receiving the products purchased. As a 1st time customer of VCF, I must say, the customer service went far beyond my expectations. From the moment I walked through the door, the staff made me feel genuinely welcome and valued. Every interaction was thoughtful, professional, and warm, making my entire experience incredibly pleasant.

What and where things went south was with the product and defects it had. But again the Staff stood out here as they showed the most attention to detail and knowledge base along with their willingness to go the extra mile in getting it corrected for me. It's rare to find an establishment in today's workforce where every team member is so dedicated to ensuring that every customer leaves happy. But I want to give a s/o to the manager Zach, and my delivery driver Sam! These guys are truly professionals in the furniture biz.

Their commitment to excellence is evident, and I cannot express that enough. If you're looking for an experience where customer care truly comes first, the Chesapeake location of VCF.. is the place to go. I will definitely be returning! My thanks to the...

If I could leave 0 stars I would. First off, I came in looking for a couch, was told that I could get it delivered by not 1 but 2 sales people. Ended up purchasing the couch, as well as delivery the delivery fee, and the second I swiped my card and they took my money they said “oh no we can’t deliver out to you, you need to go to the Newport News location and buy this couch at full price to have it delivered.” When I asked to speak to a manager they told me no and refused to go get her and have her come speak to me. Then when demanded that the manger, whose name is Hannah by the way, come out and speak to a customer with a grievance and take accountability for her salespersons actions and refusal to deliver AFTER I spent $3,000 on a couch her response was “just refund him his money and tell him to get out of the store.” Whatever you do, don’t buy from them because they will tell you everything you want to hear to get you to buy a couch and then turn around and screw you over. I had to pay someone else more money to go get my couch and deliver it for me because Hannah is incompetent as a manager. And refuses to honor the word of her salespeople and their sales tactics. A bunch of...