Anytime Fitness — Local services in Chester

Terrible experience, General Manager doesn't know the rules and or procedures of her own branch. I called up there to ask what was the qualifications for my doctor sending a note stating I could no longer work out due to medical reasons. The manager Aalyah stated it did not need to state anything in particular, just that I couldn't work out. So I did that. I reached out to my doctors office and stated the note didn't need to state anything in particular, just that I couldn't work out. She wrote the note and then ABC financial solutions let me know that the note must state that I cannot work out for 30 or more consecutive days. So then I call and call and call to find out why I was given misinformation. No one responds for days or returns my calls. Finally after a full week I show up at the location during business hours when the branch is supposed to be open and there's a closed sign on the door. There's actually been a closed sign on the door everytime I have shown up there due to them never answering there phone. This location has me hot. Aalayah is a joke to me because nothing she's done has been helpful. She's a liar and she's rude. Think twice before joining this Gym!!! I also asked for the regional managers email so I could reach out and Aalayah gave me...

I absolutely love AF!! Honestly, it feels like home. Feels like family! I absolutely appreciate and love seeing the manager, Jake! He’s so welcoming! So personable! He comes out of his office and converse with his AF family! He’s always readily available to answer any questions you may have and even takes time out of his break, or own office work to show you correct forms! I longed for years to find a gym where it’s not over crowded because I am gym shy! And this gym is exactly that! Everyone is always open to helping you! Whether to show correct form, to spot you lifting weights and even to help you put the weights back! Everyone is so respectful and they care! It’s not hard at all to become family here! You see familiar faces and you become gym family! I’ve reached my goals here at AF because I’m always eager to reach the gym because I’m...

The Chesterfield location is okay for convenience if you live in the area. However, military personnel, I would advise you to go elsewhere. They’re going to give you quite a time when trying to cancel, and everything will go well until you mention you want to leave or change to another home gym. The manager is always on the phone but never available. The whole experience with Anytime Fitness has been tiring. Hopefully I get some assistance soon, it would be a treat…. Additionally, if the person doesn’t work there, they shouldn’t be signing people up. Apparently the “helper” they allowed to take people’s information did not know what she was talking about, and essentially lied about the cancellation process for military. Catherine please do your job properly and stop allowing friends to conduct business in your absence....