Bojangles — Restaurant in Chester

If I could rate this place zero stars I absolutely would. Keep in mind I love BoJangles.

I’m originally from the south but currently live in a state that has zero BoJangles locations so anytime I travel through the south I stop by one.

I have NEVER experienced anything like this at ANY other locations. I’ve eaten at locations in NC, SC, TN & so on.

We ordered Chicken biscuit w/ cheese Sausage biscuit w/ cheese Order of biscuits & gravy Half a gallon of sweet tea 6 cinnamon twists

They told us they only had 4 twists (implying they didn’t want to make more) but since the twists aren’t sold at most locations and they’re my favorite I asked how long to make them, they said 10-12 minutes. We said we’d wait and pulled forward to wait. This was at 9:40

We sat there till 10:10 before I went inside to ask, after 15 minutes of waiting inside they gave me my “order”. Which was literally just the cinnamon twists. So I had tell her we ordered food as well. She eventually brought out a bag of food after another 5 minutes of waiting.

First thing I noticed was she gave me a small drink so I told her “we actually ordered a half gallon of sweet tea” she told me they were out and she’d need to make some (which I also had to wait for).

I should’ve checked the bag. I don’t know why I didn’t. I guess because I was so happy to finally have our food and leave (we’re on a roadtrip and on a time crunch) I get into the car, we drive off like dummy’s and then when we go to eat we discover we have:

•2 egg and cheese biscuits (didn’t order)

•2 combos of biscuits and gravy with borounds (we only ordered one and it was not a combo because we don’t like borounds) I would also like to note that they didn’t prepare them properly!!!! They literally just wrapped up dry biscuits in parchment paper and gave us a ramekin of gravy

•A small Pepsi

We waited 50 minutes for our ENTIRE order to be wrong. The place wasn’t packed either. There were no more than 3 cars in the drive through at a time and on the occasions that I went inside there wasn’t more than 5 people in total inside. It seems like the staff there simply “doesn’t want to work” as corny as that may sound. They literally seemed annoyed to make and serve food despite the fact that they work at a restaurant.

In short. Definitely don’t come here. I don’t know HOW this location is still open. They need new management and different staff....

Sat at the speaker box in the drive thru for 20 minutes waiting for our order to be taken. When we got to the window, we payed, got our drinks & got pulled to the front to wait on our food. We were waiting for another 20 minutes while watching all the cars behind us leave. I had to go inside with my receipt where I waited another 10 minutes for one of the 6 employees standing around and talking to come help me. Every employee looked at me but didn’t greet me. After 10 minutes, an older gentleman in a green shirt from the back came and helped me with my issue. He was very apologetic and understanding and he remade our drinks & gave us extra & fresh bo-rounds & a free fry. He had asked the employees just standing there why I was out there for so long and they had gotten an attitude saying “I’m waiting on bo-rounds!” I am thankful for the efforts that older gentleman took to make things right, but I am quite disappointed in all of the other employees in how they handled the situation. I work in fast food as well & customers always come first so this overall experience turned me away from this location. I hope the guy who helped me is able to find a place where he isn’t the only one doing his job & going...

I can honestly say that this was by far the worst customer service I have ever experienced in my entire life. The employees became extremely aggressive and raised their voices when I asked about items on their menu. It was as if they were annoyed by me making them do their job. Eventually I decided to order a combo meal, and asked if I could add an additional biscuit with my order. The employees rudely responded with “that would mean we would have to make more biscuits.” Again it seems to be that they do not want to work. Shortly after she said this to me the manager came over and spoke with me, with an even louder/aggressive tone. I informed the manager that the tone herself and her employees were using with me was unacceptable and highly unprofessional. The manager then proceeded to tell her employees not to serve me. Yes you read that correctly. They literally refused to serve me, simply because the manager had an attitude, and I was asking basic questions about their menu. If you are a new to Chester I highly advise you not to eat at this location. I have no idea how this location is still up...