Massage Envy — Local services in Chester

I only gave 2 🌟 because of May! She is great though you need to speak briefly and simply (she knows little English) and also understand that she her goal is THERAPEUTIC massage. It's not comfortable, but it works out tightness and problem spots and I felt such relief and pain reduction for days after! My issue is with the front office staff. The whole place is run like a hardcourt press to get you to sign up for monthly massages. They don't listen when you tell them that that's not in your budget. Then they put you on their text list and send you offers. When I called in to take advantage of an offer, I was flat-out lied to on the phone. I asked twice and then re-confirmed before hanging up that the offer would be honored in my situation and was told yes. At checkout, I was asked to come into the back to talk. I was confused thought she wanted to do a survey or something, but had to run. I ended up being charged full price plus tax and had several embarrassing minutes in the middle of the desk area trying to explain the mix-up. As I walked out - with all released tension returned - I realized that they're was no mix-up. The small girl with the stringy blond hair had asked me into the back room because she knew from the get-go that I was going to be upset. So either a note was left about our phone discussion or it was the same girl who promised on the phone that I was going to pay $75. I ended up spending over $150. And don't get me wrong. It's not that May isn't worth that - it's not a matter of value at all, but of my personal budget... and honor and integrity! I don't spend like that and would never have gone if I knew it would cost that much, but the real issue is honor. I told her flat out that she was being dishonorable. She said, "well you could get that price if you signed up for the monthly program." Seriously? Back to the hard court press?! One has nothing to do with the other! She lied, and knowing it, tried to deal with me quietly in the back room after the fact! Not cool. Not going back. Do...

Terrible experience! I went for a facial after receiving a gift card. I made my appt for a few days later. They were not very nice when I made the appt, but I kept it anyway. Should have gone with my first instinct and changed to another location. The facial itself was great - Angela is excellent! Then they try to sell you a membership. I told her I would think about it. I was going to join at some point, just not sure about the timing or location. So glad I waited. I went to check out and the girl couldn't get my gift card to work. I tried to show her the email to show her it was valid. She didn't want to see it, wouldn't try to call someone, she wanted me to pay. She said maybe I had to wait 'a few days' before the gift card was valid. The email did not say anything about that, only the expiration time from purchase date. Clearly she hadn't a clue why it wouldn't work, but that is not my problem. I told her I would not pay by anything other than the gift card. I knew it was valid. She kept saying the aesthetician had to get paid. Fine, pay her. Massage envy has the money already when they sent me the gift card. She was really nasty and had no interest in solving the problem, just wanted me to pay. She wrote down my gift card number and said she would speak to the manager. I told her to have the manager call me. Hopefully the manager will get it to work but I will never go back there again. If they are independently operated I may try another location. My girlfriend said Florham Park is good, but they are further away. May be...

They do not even get 1 star.. had to pick one for the truth to be posted about this embarrassment to even be in Chester, NJ.

I have been a recruiter for C level positions and manage a sales team and if anyone of my team members spoke to a paying customer the way Emily and Regina did from Massage Therapy in Chester NJ.. they would be let go on the spot.

The absolute worst.

We had to cancel an appointment (which was replied to upon the "confirmation" text).

The following message was that I was going to be charged.

I called to try and fix this and this is what happened:

Emily hung up on me AFTER asking why I was canceling and my response was "really non of your business, however, I did share that it was a hospital matter and she asked me for a note! I laughed.. really!?

Regina (I believe to the the "supervisors name" (I will find out and re-post) took my next call and had the professional (NOT) audacity to insult me with a "bee" quote. Not even worth sharing the pathetic message.

Wow. I thought I was on candid camera!

So unprofessional.

Not to mention, I have been a member with Massage Envy for years, i live in Chester, NJ and Chester this location is my last resort:

Pushy and annoying sales (take a lesson ladies) Scale from 1-10 on the services provided (4) Customer Service, well, obviously a ZERO

Go elsewhere for what you are paying for. You deserve a relaxing environment and a...